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The banks of today strive for a comprehensive set of online and mobile banking services. This includes payments, transfers, account management, investment, lending and other services. Banks replace manual operations with modern, intuitive and easy-to-navigate digital interfaces, and invest in UX/UI design to make their platforms user-friendly and enjoyable. Banks seek to better understand customer behaviour and identify opportunities to improve their products and services.
Credit intermediaries aim to better predict borrowers’ payment behaviour to make more informed and profitable credit decisions, and to measure borrowers’ digital presence faster. They want to reach a wider range of customers who do not have a traditional credit history. They are looking for an automated scoring engine that returns credit decisions in real time and eliminates the risk of human error. They do this to process loan applications faster and reduce the risk of lending errors.
Financial institutions are working to add non-financial services as part of their long-term strategy. This will allow customers to communicate, share achievements, receive financial advice and community support in a digital banking environment. They want to increase customer engagement and promote financial literacy.