Our client, a bank with over $1 billion in assets operating in 17 countries, needed to expand the range of banking services for individuals with the ability to make card transactions. With our help, the client received integration with Visa based on microservices, access to Visa card processing, and an updated interface for web and mobile banking.
The Caribbean Bank is the largest regionally listed financial services institution with over 500K clients, offering a full range of financial services. It is located in 17 countries around the Caribbean, with 2,700 employees in 54 branches and offices worth US$13 billion in assets and a market capitalisation of US$1 billion. The bank arranges over US$900 million in transactions during the year.
The Caribbean Bank experienced issues with connection to VISA in reasonable timelines for general banking application release. It required comprehensive planning, systems, process improvements and new technology implementation to scale and transform the business. At the same time, the client team did not have a large-scale internal IT department with the necessary engineers to address the issue.
Our team developed and implemented a microservices system to integrate the bank with Visa. This enabled the bank to authorise transactions, process payments, and disburse funds. The bank was able to offer user data protection and PCI DSS compliance. To implement the project, our team defined user personas, product routes, screens, and interface design. After that, we developed a user-friendly and intuitive interface.
The implemented solution facilitated the bank’s expansion into a younger demographic, resulting in a substantial 12% increase in market share among individuals aged 18 to 30. Our redesign of web and mobile banking interfaces contributed to increased customer engagement and satisfaction. Microservices architecture, along with technologies like Docker, Kubernetes, and Terraform, enhanced the bank’s operational efficiency and scalability.
Choosing Computools as a service provider involved a thorough selection process that considered several key factors. The decision-making process followed the initial identification of potential partners, evaluation of their capabilities, and the final decision-making based on various criteria.
The process began with the client identifying potential Software Engineering partners. Then followed a formalized process of a tender, where multiple vendors, including Computools, were invited to submit detailed proposals outlining their expertise, experience, and proposed solutions.
The client’s team included key decision-makers: head of IT change, service owner, business analyst, scrum master. They evaluated the submitted proposals. They considered technical expertise, previous project experience, proposed timelines, and budget considerations.
Computools showcased capabilities through a small-scale project to demonstrate our technical proficiency and understanding of the client’s needs. After weighing all the metrics, the client made the decision to work with our team.
The design team had the task of designing an interface that would be concise, easy to understand and without distracting elements. At the same time, however, the design had to include all the essential operational elements. The focus was on ensuring that the work was carried out dynamically, with ongoing communication with the client, taking into account all individual features of the project.
Designing a product based on semi-fictional personas of those who are going to use a product or interact with a brand.
Logically structuring pages and their content within a domain.
Creating a prototype for a product presenting future layout of different interface elements and their interaction: navigational systems, search forms, newsfeeds and other components.
Designing a product’s interface and accomplishing final steps to move a product to the development stage.
Java
Java is a popular programming language that is flexible, scalable, and secure. It has a wide range of libraries and frameworks that can be used to develop microservices. Java is also well suited for developing systems that need to run in the cloud.
JAX-RS
JAX-RS is a microservices development framework that is built on Spring Boot. It offers a wide range of features that make it easy to develop and deploy microservices. JAX-RS also integrates well with other tools and technologies used for microservice development.
MS SQL
MS SQL is a relational database used to store data. It is well suited for storing data used by microservices. MS SQL also integrates well with other tools and technologies used to develop microservices.
Docker
Docker is a virtualisation platform that is used to containerise microservices. Docker makes it easy to deploy and scale microservices. Docker also integrates well with other tools and technologies used to develop microservices.
Kubernetes
Kubernetes is a container orchestration platform used to manage microservices. It makes it easy to automate the deployment, scaling, and monitoring of microservices. Kubernetes also integrates well with other tools and technologies used to develop microservices.
Terraform
Terraform is an infrastructure management tool used to automate the creation and management of infrastructure for microservices. It makes it easy to build and manage infrastructure in the cloud. Terraform also integrates well with other tools and technologies used to develop microservices.
To manage a globally distributed international team, the Scrum agile framework was implemented. Sprint-based project management methodology with daily scrums allowed the team to follow the development plan and stay flexible in the face of unexpected roadblocks. The client-side scrum master provided access to Jira and used it to distribute the roles, manage resources and track the tasks. This cohesive approach enabled the team to successfully address the challenges of the project.
Choosing the right partner was crucial for our project. We carefully evaluated several vendors, conducting deep research and holding workshops to define our needs and assess their capabilities. Computools stood out with their competitive bids, clear understanding of our requirements, and well-prepared architecture. We felt confident entrusting them with our project, and the decision paid off.
Our client needed a robust financial management solution to streamline its operations. Moblet lacked the technical skills to develop a mobile app, so our team developed a solution that utilised advanced calculation algorithms and secure banking transactions. We used Flutter for cross-platform app development, Java for backend functionality, and Spring Framework for robust application development. The app enhanced Moblet's financial management capabilities, providing an intuitive user experience and secure transactions, significantly increasing their user base.
LineSale is a US-based digital company providing solutions to improve user experience and brand development. The company wanted the ability to process large amounts of data and introduce several new features to their product. Our team developed a comprehensive solution with innovative data processing techniques and improved functionality using Python and Django. The solution proposed by our team allowed LineSale to improve its services, attract more customers and achieve all its goals by increasing user throughput.
Epson partnered with Computools to develop Readylnk, an innovative solution that leverages modernisation and IT automation to transform customer experience and generate a steady revenue stream. Readylnk automatically monitors ink levels in printers and notifies the customer when it is time to place an order. The system provides an end-to-end interface for ordering cartridges, organising delivery and processing payments.
Computools | 341 Raven Cir, Camden Wyoming, Delaware 19934, US
