EasyHR, a Swiss human resources company, needed to enhance its shift planning efficiency. Our team helped them achieve this by developing a customised CRM solution integrated with their existing product line, providing ongoing support and maintenance, and significantly improving their overall workforce management.
Founded with a vision to revolutionise HR practices, EasyHR has positioned itself as a provider of modern tools for recruiting, human resources, talent management, time tracking and overall productivity enhancement. The company is committed to delivering easy-to-use, comprehensive, customisable HR processes to its clients.
With a diverse team comprising individuals from 19 different nationalities, EasyHR emphasises the importance of diversity in its work culture. The company’s journey began in 2012 as a tech company focusing on the automated matching of applicants and vacancies. Over the years, EasyHR has undergone strategic changes to meet the growing demand for SaaS HR software.
EasyHR faced the challenge of enhancing its workforce management through efficient shift planning. They needed a comprehensive CRM solution that integrated seamlessly with their existing product line while maintaining data accuracy. The solution had to balance ease of use with the ability to customise HR processes and provide a user-friendly platform. By partnering with Computools, EasyHR sought to address these needs and improve their productivity.
In response, Computools Defined product goals, analysed existing solutions and identified potential risks. It built a specialised team, developed a roadmap, implemented solutions, conducted testing, and ensured stabilisation. It also made architectural decisions, formulated development guidelines, and created interactive prototypes and specifications.
The customised CRM solution developed by Computools had a significant long-term impact on EasyHR’s business. Firstly, the CRM platform increased EasyHR’s market share by 20% by attracting new clients and enhancing customer satisfaction. This growth can be directly attributed to the platform’s ability to streamline HR processes and provide a user-friendly experience. Secondly, the solution reduced operational costs by 15% by automating shift planning and other HR processes, leading to more efficient resource allocation and time management. Additionally, the ability to create users with clearly limited rights, implement an automated notification system, and generate detailed reports greatly improved internal management and operational transparency. These enhancements boosted EasyHR’s profitability and strengthened its market position with operational efficiency.
EasyHR discovered Computools through a comprehensive market analysis, evaluating multiple potential partners based on their technological capabilities, industry-focused expertise, and reputation for innovation. Computools stood out due to its advanced expertise in disruptive technologies and its ISO 27001:2013 certification, ensuring the highest standards for information security. The decision was further influenced by Computools’ extensive experience in the human resources industry, demonstrating a deep understanding of the specific challenges EasyHR faced. Once the partnership began, Computools immediately addressed the need for a robust CRM solution, focusing on seamless integration with EasyHR’s existing product line. EasyHR was impressed by Computools’ commitment to transparency and long-term partnership, which fostered a strong and collaborative relationship. The customer-centric approach and clear communication ensured EasyHR felt supported and confident in the project’s early stages, leading to a successful collaboration.
They struggled with limited technical resources, narrow expertise in CRM development, and challenges in managing changes. These weaknesses hindered their ability to integrate new features seamlessly and maintain data accuracy across their HR processes.
The client initiated the selection process by conducting a comprehensive market analysis to identify potential candidates. The selection process involved evaluating proposals from multiple contractors, each presenting their approach, expertise and proposed solutions. The key factors in EasyHR’s decision-making included:
The final decision to choose Computools as the digital transformation partner was based on a combination of technical expertise, proven experience, effective communication strategies and a demonstrated understanding of EasyHR’s needs.
As generalists, we defined product goals, conducted an in-depth analysis of existing solutions, and identified potential risks. As specialists, we made architectural decisions, formulated development guidelines, and created interactive prototypes and specifications. We also implemented automated notification systems, user access management, and detailed reporting features. We ensured the solution was user-friendly, customisable, and met EasyHR’s requirements throughout the project.
At its core, the project aimed to enhance shift planning efficiency. It encompassed functionalities such as employee management, planned absence recording, workload analysis and the creation of detailed work plans by managers. The system automated notifications for employees regarding new shifts, facilitated clocking in and out and ensured seamless shift completion. The platform also empowered managers to generate insightful reports on working hours, providing a comprehensive solution to EasyHR’s specific needs. This holistic approach and staged specification refinement successfully delivered a user-friendly CRM platform that precisely met EasyHR’s objectives.
The design involved creating an intuitive user interface for the CRM platform.
Crafting a detailed representation of EasyHR's target user, encompassing demographics, goals and pain points, to guide platform development
Outlining the hierarchical structure and navigational flow of EasyHR's website, ensuring a logical and intuitive user experience
Creating outlines illustrating the essential elements and layout of EasyHR's web pages, providing a visual blueprint for design and functionality
Designing an intuitive and visually appealing interface for EasyHR, optimising user interactions and overall useability for seamless navigation and engagement
Node.js
Node.js has many benefits, such as better efficiency and overall developer productivity, code sharing and reuse, speed and performance, easy knowledge sharing within a team, and many free tools.
React
React is an efficient, declarative, and flexible open-source JavaScript library for building simple, fast, and scalable font-ends of web applications. Due to its modular structure, React code is easier to maintain and flexible. This flexibility, in turn, saves businesses a considerable amount of time and cost.
Scrum was chosen for this project, and the workflow was divided into convenient or remarkable segments. During the sprint, code was developed in the task frame. At the end d of the sprint, all participants in the project carried out a check and sent a report on the work done. This allowed us to identify errors and bugs in the early stages and eliminate them. This ensured the developed code’s stability, purity and high performance. The key benefits of using Scrum are quicker release of a useable product to users and customers, higher quality, higher productivity, lower costs, greater ability to incorporate changes as they occur, better employee morale, and better user satisfaction.
The Computools team was very rapidely operational despite the complexity of the situation and the need for the team to adapt to our development methodologies. The Computools team could also work very remotely with very good inter-communication with the SBFinance team ensuring good efficiency despite off-shoring.
Computools are experts and act professionally, with lots of guidance on technical recommendations and with easy to understand explanations of what the technical choices mean and why one can be a better website than another. As a result, the development was completed on time and exceeded our expectations. The feedback from our customers was very positive and compared to our previous results we doubled our turnover.
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Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.