Serrava Supply

How Serrava Supply reduced food waste by 24% across six casino properties.

case image

AT A GLANCE

The client operates six land-based casino properties across Spain, with restaurants, bars, banquet spaces, entertainment venues, and hotels. Purchasing and stock control were split between local systems, spreadsheets, and outlet-level routines.

Computools built Serrava Supply as a hospitality procurement and inventory management platform connecting demand, purchasing, receiving, stock transfers, waste tracking, and reporting across the portfolio. The platform gave buyers and outlet teams one shared view of stock, expected deliveries, and upcoming demand.

During the six-month measurement period, food waste per 100 covers decreased by 24%, purchase-order approval time fell by 37%, emergency buying dropped by 29%, and inventory variance decreased by 18%.

THE CLIENT

The client manages a six-property casino resort portfolio across Spain, combining gaming, accommodation, dining, nightlife, events, and entertainment. Its food and beverage operations include bars, buffet restaurants, signature dining, banquet service, and event catering.

Central buyers negotiated selected supplier agreements, while local teams handled daily replenishment and receiving. The client lacked hospitality procurement software that could provide a consistent stock picture across kitchens, bars, storerooms, and properties.

This made hospitality inventory management difficult during weekend peaks and major events. Local teams sometimes reordered items already available elsewhere, while changes in occupancy, reservations, and event demand reached purchasing too late to prevent shortages or excess perishable stock.

BUSINESS CHALLENGE

The main problem was the disconnect between future demand and current purchasing decisions. Hotel occupancy, restaurant reservations, banquet commitments, entertainment schedules, and recent sales lived in separate applications.

  • Fragmented demand signals. Buyers could not consistently combine restaurant, hotel, banquet, and event demand before placing orders.
  • Uneven stock levels. One outlet could hold excess perishables while another placed an urgent order for the same item.
  • Inconsistent product data. Supplier descriptions, pack sizes, units of measure, and local naming conventions complicated stock comparisons.
  • Slow purchasing approvals. Limited visibility into budgets, outstanding commitments, and delivery status extended approval cycles.
  • Weak stock traceability. Transfers, waste, adjustments, and receiving discrepancies were not recorded consistently enough to explain inventory variance.

The client needed stronger food and beverage inventory management to connect physical stock with expected consumption, shelf life, supplier lead times, and event demand. It also needed hospitality purchasing software capable of standardizing requisitions, approvals, receiving, and supplier data across six independently operating properties.

The engagement required land-based casino software development experience because purchasing workflows had to support continuous hospitality operations without disrupting restaurants, bars, hotel service, or major events.

SOLUTION SUMMARY

Computools developed Serrava Supply around the operator’s existing finance, hospitality, supplier, and point-of-sale systems. The project combined travel and hospitality software development with multi-property procurement workflows, inventory control, and operational reporting. The platform used data engineering to support product normalization, unit-of-measure consistency, supplier mappings, and the reconciliation of inventory records across properties.

The inventory replenishment software used current stock, expected consumption, usable shelf life, minimum order quantities, lead times, and safety stock to generate replenishment recommendations. Buyers reviewed each proposed order before release. The hospitality demand planning software combined sales, restaurant covers, hotel occupancy, and confirmed event requirements to give procurement teams earlier visibility into upcoming demand.

The platform also introduced procurement workflow automation for requisitions, approval routing, receiving, stock transfers, and exception handling. Approval thresholds could reflect budgets, supplier terms, and outstanding commitments.

The food waste management software captured waste quantities and reason codes alongside inventory movements. This helped managers distinguish spoilage from counting errors, transfer gaps, and recipe-yield differences.

Mobile tools supported receiving, barcode-assisted counts, discrepancy capture, and outlet transfers. Dashboards covered food waste, emergency purchasing, inventory variance, supplier performance, and approval cycle time.

IMPACT

Serrava Supply improved inventory accuracy, purchasing speed, demand visibility, and control over perishable stock across the six-property portfolio:

  • Food waste per 100 covers decreased by 24%.
  • Purchase-order approval time decreased by 37%.
  • Emergency buying decreased by 29%.
  • Inventory variance decreased by 18%.
  • Time spent preparing stock reports decreased by 33%.

Better hospitality inventory optimization reduced the need to hold excess stock as a buffer against unreliable inventory data. Buyers could see on-hand quantities, open orders, expected arrivals, and upcoming demand before approving another purchase.

Through web development, buyers and outlet teams gained a shared interface for stock visibility, approvals, receiving, and replenishment decisions across all six properties.

Earlier shortage signals also reduced emergency buying, while controlled receiving and transfer records improved the accuracy of physical inventory. Waste and availability were monitored together so stock reductions did not come at the cost of menu availability.

WHY COMPUTOOLS

The project combined six active casino properties, outlet-level inventory operations, financial controls, and demand signals from hotel, restaurant, and event systems.

Computools structured delivery around product-data standardization, reliable mobile transaction capture, and a two-property pilot before forecasting was expanded across the portfolio. This sequencing allowed the team to validate stock movements, approval rules, and opening balances before using them for replenishment decisions. Delivery remained tied to food waste, emergency buying, approval time, inventory variance, and reporting effort.

Launch your software solution within 1-3 months instead of years. Unlock tomorrow. Build a future-ready business through innovation.

STORY IN DEPTH

Background

The six properties had developed different purchasing and inventory practices over time. Central supplier agreements existed alongside outlet spreadsheets, phone orders, and property-specific product naming. One location might count an item by the case, another by the bottle, and a kitchen by the recipe quantity. Without controlled conversions, reports that appeared comparable could represent different physical amounts.

This uncertainty encouraged teams to purchase defensively. Excess stock could expire before another outlet knew it was available, while finance investigated discrepancies after the operational context behind them had already disappeared.

Approach to solution

Computools traced representative products from requisition through receiving, storage, transfer, consumption, and disposal. The team established authoritative sources for supplier, item, pricing, and accounting data. Physical counts at pilot outlets were reconciled with system balances before demand forecasting was introduced.

Receiving and transfer workflows were stabilized first. Forecasting then combined outlet consumption with confirmed events, occupancy expectations, and supplier lead times. Buyers could inspect assumptions behind recommendations and override them with a recorded reason. Existing approval and budget rules continued to govern purchasing commitments.

Computools role

Computools was responsible for:

  • analyzing requisition, approval, receiving, storage, transfer, waste, and inventory-count workflows;
  • defining product governance, unit conversions, KPIs, and financial boundaries;
  • designing mobile workflows for receiving and stock counts;
  • building desktop workflows for buyers and finance controllers;
  • integrating finance, supplier, point-of-sale, hotel, restaurant, and event systems;
  • developing demand forecasting and replenishment recommendations;
  • implementing exception alerts and supplier-performance reporting;
  • establishing approval permissions and transaction histories;
  • supporting catalog cleanup and pilot inventory reconciliation;
  • training property teams and supporting phased rollout.

Key decisions and outcomes

Product and unit standardization came before forecasting. Supplier packs and outlet units were mapped to governed base units with reviewed conversion rules, allowing physical usage to be compared across locations.

Purchasing recommendations remained reviewable. Buyers could see expected consumption, lead times, shelf life, and existing commitments before approving or overriding a proposed order.

Waste and availability were measured together. The platform tracked discarded food alongside stockouts and urgent substitutions, reducing the risk of improving waste metrics simply by carrying too little inventory.

DESIGN

The design focused on the places where inventory data is captured: receiving areas, storerooms, kitchens, bars, and procurement offices. Mobile screens prioritized quick physical tasks, while desktop views supported comparison, approval, and investigation.

USER PERSONA → SITE MAP → WIREFRAMES → USER INTERFACE

USER PERSONA

Defining the needs of a hospitality procurement leader responsible for purchasing, stock visibility, supplier coordination, and inventory performance.

SITE MAP

Organizing purchasing, stock control, replenishment, waste, suppliers, and reporting within one hospitality operations workspace.

WIREFRAMES

Testing receiving, stock counting, requisition approval, transfers, waste recording, and replenishment workflows before interface development.

USER INTERFACE

Creating responsive procurement and mobile inventory tools for fast physical stock handling and purchasing control.

DIGITAL PLATFORM & TECHNOLOGY

The platform combined transactional web services, shared inventory data, and forecasting capabilities. AI development supported demand forecasting, reorder recommendations, and anomaly detection based on sales, events, occupancy expectations, and supplier lead times.

PROJECT MANAGEMENT METHODOLOGY

Computools used two-week Scrum iterations with procurement, outlet operations, and finance representatives validating workflows throughout delivery. Acceptance criteria covered product conversions, approval routing, transaction reconciliation, integration reliability, and mobile usability.

The two-property pilot tested partial deliveries, rejected goods, duplicate imports, stock transfers, and inventory corrections. Forecasting was introduced only after transaction capture and opening balances were stable enough to support reliable replenishment decisions.

PROJECT MANAGEMENT METHODOLOGY

PROJECT TIMELINE

image

WHAT OUR CLIENT SAID

Before Serrava Supply, we tended to over-order because the stock numbers were never quite trustworthy. Now we can see what’s actually available, what’s coming in, and what each property is likely to need next. That means fewer last-minute purchases, less waste, and much less time spent checking spreadsheets and chasing approvals.

CONTACT US TO GET A COST-EFFECTIVE
PROJECT ESTIMATE

Thank you for your message!

Your request will be carefully researched by our experts. We will get in touch with you within one business day.

WHAT HAPPENS NEXT?

01.
We deeply analyse your request.
02.
We create project roadmap, accelerating your time-to-value.
03.
We co-scope features, minimizing project risk upfront.
04.
We submit a comprehensive project proposal.
Trusted by: