Background
The client was choosing between various supplier options, each presenting its own strengths and expertise. Our company showcased a comprehensive understanding of the specific nuances and challenges inherent to restaurant operations.
Approach to solution
The decision to choose us was not solely based on technical capabilities but also rooted in the collaborative and client-centric approach we brought to the table. During the selection process, our team demonstrated a commitment to open communication, a keen ability to understand the client’s unique needs and a proactive attitude in addressing challenges.
Computools role
Computools coordinated all stages of development, from requirements analysis to application launch and support. We advised the client on the application development strategy, technology selection, and business process optimisation. We thoroughly analysed the client’s requirements and the specifics of the restaurant business to develop a functional and user-friendly application.
QA specialists conducted comprehensive application testing to ensure its stability and performance. After the application launch, Computools continues to provide the client with support and updates.
Key decisions and outcomes
The main goal was to provide users with a cross-platform application for food and drink orders. However, the app’s target customers were restaurants and cafes that were added to the ordering platform.
The finished app aggregates menus, table availability, opening/closing times, and other info about many restaurants (the number is constantly increasing). A user can make off-site and on-site orders, track the order status, make payments, including tips, add order notes, etc. The application’s convenience and popularity among users make it attractive for restaurants and cafes that seek to use all channels to attract visitors and customers.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.