Background
Before introducing the TRY IT ON app, our client, a major retailer in the fashion industry, faced a significant challenge in online shopping. Customers hesitated to purchase clothing without trying it on first, leading to high return rates and decreased customer satisfaction.
Approach to solution
To address this challenge, our client searched for a solution to revolutionise the online shopping experience. They considered various options and evaluated several companies developing augmented reality applications. Computools stood out due to our extensive experience in augmented reality and mobile app development and our successful track record in the fashion industry.
Computools role
Computools focused on creating a user-friendly interface that allows customers to try on clothes from their favourite online stores virtually. We also ensured the app’s stability and provided multivendor support, allowing for a seamless shopping experience.
Beyond the initial launch, we provide ongoing support, addressing technical issues and implementing new features based on user feedback, ensuring the app’s continued success.
Key decisions and outcomes
Before unleashing the app, we conducted rigorous testing to ensure it met client expectations and ran flawlessly. Functional, performance and security tests were executed, paving the way for a smooth launch. The app was launched to the market on time and budget. Users received the app well, and its rating on the App Store and Google Play reached 4.3 out of 5 stars.
Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.