Insurance Software Development Services

Computools delivers insurance software development services for insurers of all sizes, creating solutions from custom CRMs to claims management systems, enhancing user experience, and safeguarding sensitive data

FUTURE-READY INSURANCE SOFTWARE THAT PUTS SECURITY AND SPEED FIRST

40%

FASTER CLAIMS AND POLICY PROCESSING

Achieved through workflow automation, digital document management, and AI-driven decision support.

65%

LOWER OPERATIONAL COSTS

Enabled by custom CRM systems, self-service portals, and integrated policy administration tools.

250+

EXPERTS ON BOARD

100% of our insurance clients choose to scale with us, relying on our domain knowledge and compliance-driven development.

20+

PROJECTS DELIVERED

Delivered for insurers, and brokers operating in life, health, and specialty lines across global markets.

We are just as good as our clients say we are because their success is the true measure of ours.

SOLVING INSURANCE’S BIGGEST CHALLENGES WITH CUSTOM SOFTWARE SOLUTIONS

In the insurance industry, reality is shaped by trust, accuracy, and agility. As a company, you face ongoing challenges — from regulatory shifts and rising customer expectations to legacy systems and increasing fraud risk. We dive deep into your operations to identify key obstacles and deliver intelligent solutions that streamline workflows, strengthen compliance, personalize customer experiences, and drive long-term growth in an increasingly competitive landscape.
01. Complexity of Terms and Policy Misunderstandings

Challenges:

  • Use of technical language makes policies difficult for the average customer to understand
  • Ambiguities in what is covered and excluded lead to confusion and misinterpretation
  • Lengthy documents with intricate clauses overwhelm and discourage thorough reading
  • Lack of clarity results in frustration and diminished trust in the insurer
  • More time and resources are required to explain policies and resolve misunderstandings

Solution:

AI-powered policy clarity tool

We deliver an AI-powered policy clarity tool that simplifies insurance language and provides real-time explanations. The system offers interactive policy breakdowns, personalized coverage insights, and guided onboarding to help customers understand what they’re buying. It also has an integrated virtual assistant and knowledge bases, multilingual support, CRM integration, and analytics to reduce support load and boost customer confidence.

Benefits:

  • Real-time, AI-guided explanation of complex policy terms in plain language
  • Interactive, visual breakdowns of coverage, exclusions, and limits
  • Personalized policy recommendations based on customer needs and profile data
  • Integrated onboarding flow that educates users as they navigate their policy
  • Reduced support center workload through self-service clarity tools
  • Multilingual support to serve diverse customer bases effectively
  • CRM and analytics integration to track user engagement and improve policy design
  • Scalable architecture to support additional products, partners, and compliance updates

ROI impact:

  • –40% reduction in customer service inquiries related to policy explanations
  • +45% increase in policy conversions through simplified, AI-guided education
  • –60% decrease in time spent understanding policy coverage and exclusions
  • +30% improvement in customer satisfaction and trust metrics
  • +20% lift in renewal rates due to improved onboarding and clearer expectations
  • –35% drop in policy cancellations caused by initial misunderstandings
  • +25% higher engagement with self-service tools, reducing operational costs
02. Fraud Detection

Challenges:

  • Traditional approaches respond to fraud after it occurs, increasing the damage and loss
  • Fraud detection relies heavily on manual reviews, slowing down response times and increasing human error
  • Modern fraud tactics are increasingly sophisticated and harder to identify with outdated methods
  • Fraudulent claims result in significant financial losses for insurers, affecting profitability
  • Fraudulent claims contribute to rising premiums, burdening law-abiding policyholders with increased costs

Solution:

AI-driven fraud detection system

We deliver AI-driven fraud detection systems that analyze patterns across claims, customer behavior, and third-party data sources to flag suspicious activity in real-time. For detecting false claims such a system leverages machine learning, predictive modeling, and big data analytics. It also integrates with internal systems, external databases, and KYC/AML platforms.

Benefits:

  • Real-time detection of abnormal patterns and high-risk behaviors.
  • Automated risk scoring for each claim and policyholder.
  • Reduction of false positives through continuous learning algorithms.
  • Cross-referencing of internal data with external fraud databases.
  • Instant alerts and automated workflows for fraud investigation teams.
  • Improved auditability and transparency of flagged cases.
  • Integration with KYC, AML, and historical claim data to enhance accuracy.

ROI impact:

  •  -60% fraud-related losses
  • +45% faster fraud case resolution
  • -50% manual review workload for fraud teams
  • +30% detection rate of previously undetected fraud types
  • -20% operational costs related to fraud management
  • +35% increase in accuracy of fraud detection models over time
03. Outdated Technologies and Processes

Challenges:

  • Dependence on outdated software limits functionality and integration with modern tools
  • Labor-intensive processes slow down operations and increase the risk of human error
  • Fragmented information across departments hinders collaboration and informed decision-making
  • Inefficient systems and processes drive up overhead and maintenance expenses
  • Delays in processing and responding to customer needs reduce satisfaction and competitiveness
  • Inflexible infrastructure makes it difficult to grow, adapt, or innovate efficiently

Solution:

Cloud-based platform with integrated process automation

We deliver modern cloud-based solutions with integrated automation tools that handle repetitive tasks, freeing up human resources for high-value activities, and enable real-time data access across departments. This includes digitizing manual workflows (e.g., policy issuance, renewals, claims), deploying cloud-native CRM and ERP systems. We provide the transitioning of all your legacy infrastructure to the new platform.

Benefits:

  • Elimination of bottlenecks in claims, policy management, and customer service.
  • Scalable infrastructure that supports rapid growth and innovation.
  • Automated workflows reduce human error and processing times.
  • Real-time data syncing across departments for improved coordination.
  • Cloud-native systems ensure better uptime, security, and compliance.
  • Faster deployment of new products and features.
  • Reduced dependency on outdated, high-maintenance systems.

ROI impact:

  • -70% time spent on manual processing
  • -40% infrastructure maintenance costs
  • +60% operational efficiency across departments
  • +50% faster rollout of new insurance products
  • -45% IT support tickets related to system issues
  • +35% improvement in employee productivity and satisfaction
04. Regulatory and Legislative Changes

Challenges:

  • Frequent updates to laws and regulations demand ongoing adaptation and monitoring
  • Reliance on manual methods for compliance tracking is time-consuming and inefficient
  • Missed or misinterpreted updates can lead to regulatory breaches and legal consequences
  • Non-compliance may result in significant financial penalties and reputational damage
  • Slow adaptation to new regulations hampers agility and competitiveness in launching products or services

Solution:

Automated compliance monitoring tool

We deliver automated compliance monitoring tools that aggregate and track real-time regulatory updates across jurisdictions. These tools integrate with legal databases, government portals, and internal compliance systems. They provide alerts, risk assessments, and recommended action plans tailored to the insurer’s operations.

Benefits:

  • Real-time alerts on policy, legal, and regulatory changes by region or sector.
  • Automated compliance workflows reduce manual oversight.
  • Centralized dashboard for legal and compliance teams.
  • Integration with internal policy management tools to update documents.
  • Custom rules and filters for relevance and priority settings.
  • Reduction in legal exposure and faster response to regulatory shifts.
  • Improved audit readiness with digital compliance logs.

ROI impact:

  • -65% manual compliance monitoring workload
  • -50% risk of regulatory fines or penalties
  • +40% faster implementation of required policy changes
  • -35% legal consulting costs for compliance tracking
  • +30% improvement in audit accuracy and preparation speed
  • +25% boost in overall compliance efficiency
05. Low Customer Loyalty

Challenges:

  • Minimal interaction with customers weakens relationships and brand connection
  • One-size-fits-all policies fail to meet diverse and evolving customer needs
  • Limited rewards or loyalty programs reduce motivation for customers to stay long-term
  • Disengaged customers are more likely to switch to competitors offering better experiences or pricing
  • Frequent turnover lowers overall revenue per customer and increases acquisition costs

Solution:

AI-driven personalization engines and dynamic loyalty programs 

We deploy AI-driven personalization engines that analyze customer behavior, preferences, and life events to offer tailored insurance products and services. We also do the integration of dynamic loyalty programs with gamification, rewards, and referral bonuses to increase engagement and retention.

Benefits:

  • Hyper-personalized insurance recommendations based on real-time data.
  • Customized messaging and offers delivered through preferred channels.
  • Loyalty programs that reward renewals, referrals, and low-risk behavior.
  • Gamification features that increase app engagement and brand stickiness.
  • Predictive analytics to identify churn risk and trigger retention actions.
  • Segmented campaigns for upselling, cross-selling, and proactive support.
  • Enhanced customer relationships through consistent, relevant interactions.

ROI impact:

  • +40% increase in customer retention
  • +35% higher customer lifetime value
  • -30% churn through predictive interventions
  • +50% engagement with personalized campaigns
  • +25% growth in referrals via loyalty incentives
  • -20% marketing spend through better audience targeting
06. Insufficient Service Personalization

Challenges:

  • Standardized offerings fail to address individual customer needs and preferences
  • Lack of tailored interactions leads to dissatisfaction and weak emotional connection
  • Generic services result in limited customer interaction and brand loyalty
  • Offers and communications that don’t align with customer context are often ignored or dismissed
  • Without personalization, insurers struggle to build lasting relationships and maximize lifetime value

Solution:

Personalization Engine Powered by Customer Data and Behavioral Intelligence

We implement a real-time personalization engine that leverages customer data, behavioral signals, and contextual insights to tailor every interaction. By integrating AI-driven segmentation, journey orchestration, and dynamic content delivery, insurers can provide personalized product recommendations, targeted messaging, and adaptive user experiences that evolve with each customer’s needs and lifecycle stage.

Benefits:

  • AI-driven profiling to customize coverage, communication, and offers.
  • Real-time personalization across web, mobile, and email channels.
  • Proactive product suggestions based on life events and behavior patterns.
  • Dynamic pricing and bundling based on customer risk and needs.
  • Enhanced UX with adaptive interfaces that learn user preferences.
  • Stronger customer relationships through relevant, timely interactions.
  • Reduced drop-offs through intelligent onboarding and re-engagement flows.

ROI impact:

  • +45% customer satisfaction through tailored experiences
  • +30% increase in policy conversion rates
  • +40% higher engagement with digital channels
  • -25% churn due to improved relevance and timing
  • +35% growth in upsells and cross-sells
  • +20% boost in digital channel ROI through intelligent targeting
07. Competition & Pricing

Challenges:

  • Consumers frequently change providers based solely on lower premiums, reducing brand loyalty
  • A crowded landscape puts constant pressure on pricing and differentiation
  • Outdated pricing methods fail to adapt to dynamic risk factors or real-time market changes
  • Failure to incorporate individual behavior data leads to mispriced policies and missed personalization opportunities
  • Underpricing to stay competitive can erode profitability, while overpricing leads to lost sales

Solution:

Advanced pricing engines

We develop advanced pricing engines to offer real-time, risk-adjusted pricing. By leveraging  big data, predictive analytics, and machine learning these systems analyze customer profiles, competitor rates, behavior patterns, and external factors to continuously optimize pricing strategies.

Benefits:

  • Real-time pricing adjustments based on customer behavior and market trends.
  • Competitive benchmarking to automatically align or undercut competitor rates.
  • AI-driven risk assessment to fine-tune premiums for individual customers.
  • Flexible pricing models for bundling, loyalty, and promotional offers.
  • Maximized profit margins without sacrificing competitiveness.
  • Automated rate updates across all digital sales channels.
  • Improved responsiveness to market shifts and customer expectations.

ROI impact:

  •  +25% increase in conversion due to competitive, personalized pricing
  • +20% boost in profit margins through risk-based pricing
  • -30% quote abandonment by offering optimal price at first interaction
  • +35% increase in pricing agility and responsiveness
  • -15% loss of customers to underpriced competitors
  • +40% growth in bundled policy sales with dynamic offer structuring
08. Low Trust in Insurance Companies

Challenges:

  • Past issues with claims, service, or communication contribute to ongoing skepticism
  • Complex terms and unclear processes make customers feel misled or uninformed
  • Perceived or actual unfair claim rejections significantly damage trust and brand reputation
  • Industry-wide perceptions of dishonesty or profit-over-people mindset are hard to overcome
  • Low trust discourages customers from exploring new products or deepening relationships with insurers

Solution:

Trust-Building Experience Platform with Transparent Communication and Claims Insights

We deploy a trust-focused experience platform that prioritizes transparency, proactive communication, and fair claims handling. Features include real-time claims tracking, plain-language policy explainers, digital trust indicators, and customer feedback loops. The platform integrates with CRM and analytics tools to monitor satisfaction, identify pain points, and build a consistent, trustworthy brand experience across all channels.

Benefits:

  • Transparent claims tracking with real-time status updates and notifications
  • Plain-language policy explainers with interactive breakdowns
  • Immutable audit trails for claims and policy changes to increase accountability
  • Customer sentiment tracking and feedback loops built into the platform
  • Digital trust badges, ratings, and testimonials integrated into the journey
  • Fully mobile experience with easy access to coverage, terms, and claim support
  • Gamified engagement and push marketing to reinforce transparency and brand values
  • Full control over the customer experience — from onboarding to resolution

ROI impact:

  •  –50% reduction in claims-related complaints and escalations
  • +40% improvement in customer trust and satisfaction scores
  • +35% increase in repeat purchases and policy renewals
  • –45% drop in churn due to improved transparency and communication
  • +30% faster resolution of claims through digital status tracking
  • –60% fewer inbound support queries due to self-service and proactive updates

Challenges:

  • Use of technical language makes policies difficult for the average customer to understand
  • Ambiguities in what is covered and excluded lead to confusion and misinterpretation
  • Lengthy documents with intricate clauses overwhelm and discourage thorough reading
  • Lack of clarity results in frustration and diminished trust in the insurer
  • More time and resources are required to explain policies and resolve misunderstandings

Solution:

AI-powered policy clarity tool

We deliver an AI-powered policy clarity tool that simplifies insurance language and provides real-time explanations. The system offers interactive policy breakdowns, personalized coverage insights, and guided onboarding to help customers understand what they’re buying. It also has an integrated virtual assistant and knowledge bases, multilingual support, CRM integration, and analytics to reduce support load and boost customer confidence.

Benefits:

  • Real-time, AI-guided explanation of complex policy terms in plain language
  • Interactive, visual breakdowns of coverage, exclusions, and limits
  • Personalized policy recommendations based on customer needs and profile data
  • Integrated onboarding flow that educates users as they navigate their policy
  • Reduced support center workload through self-service clarity tools
  • Multilingual support to serve diverse customer bases effectively
  • CRM and analytics integration to track user engagement and improve policy design
  • Scalable architecture to support additional products, partners, and compliance updates

ROI impact:

  • –40% reduction in customer service inquiries related to policy explanations
  • +45% increase in policy conversions through simplified, AI-guided education
  • –60% decrease in time spent understanding policy coverage and exclusions
  • +30% improvement in customer satisfaction and trust metrics
  • +20% lift in renewal rates due to improved onboarding and clearer expectations
  • –35% drop in policy cancellations caused by initial misunderstandings
  • +25% higher engagement with self-service tools, reducing operational costs

Challenges:

  • Traditional approaches respond to fraud after it occurs, increasing the damage and loss
  • Fraud detection relies heavily on manual reviews, slowing down response times and increasing human error
  • Modern fraud tactics are increasingly sophisticated and harder to identify with outdated methods
  • Fraudulent claims result in significant financial losses for insurers, affecting profitability
  • Fraudulent claims contribute to rising premiums, burdening law-abiding policyholders with increased costs

Solution:

AI-driven fraud detection system

We deliver AI-driven fraud detection systems that analyze patterns across claims, customer behavior, and third-party data sources to flag suspicious activity in real-time. For detecting false claims such a system leverages machine learning, predictive modeling, and big data analytics. It also integrates with internal systems, external databases, and KYC/AML platforms.

Benefits:

  • Real-time detection of abnormal patterns and high-risk behaviors.
  • Automated risk scoring for each claim and policyholder.
  • Reduction of false positives through continuous learning algorithms.
  • Cross-referencing of internal data with external fraud databases.
  • Instant alerts and automated workflows for fraud investigation teams.
  • Improved auditability and transparency of flagged cases.
  • Integration with KYC, AML, and historical claim data to enhance accuracy.

ROI impact:

  •  -60% fraud-related losses
  • +45% faster fraud case resolution
  • -50% manual review workload for fraud teams
  • +30% detection rate of previously undetected fraud types
  • -20% operational costs related to fraud management
  • +35% increase in accuracy of fraud detection models over time

Challenges:

  • Dependence on outdated software limits functionality and integration with modern tools
  • Labor-intensive processes slow down operations and increase the risk of human error
  • Fragmented information across departments hinders collaboration and informed decision-making
  • Inefficient systems and processes drive up overhead and maintenance expenses
  • Delays in processing and responding to customer needs reduce satisfaction and competitiveness
  • Inflexible infrastructure makes it difficult to grow, adapt, or innovate efficiently

Solution:

Cloud-based platform with integrated process automation

We deliver modern cloud-based solutions with integrated automation tools that handle repetitive tasks, freeing up human resources for high-value activities, and enable real-time data access across departments. This includes digitizing manual workflows (e.g., policy issuance, renewals, claims), deploying cloud-native CRM and ERP systems. We provide the transitioning of all your legacy infrastructure to the new platform.

Benefits:

  • Elimination of bottlenecks in claims, policy management, and customer service.
  • Scalable infrastructure that supports rapid growth and innovation.
  • Automated workflows reduce human error and processing times.
  • Real-time data syncing across departments for improved coordination.
  • Cloud-native systems ensure better uptime, security, and compliance.
  • Faster deployment of new products and features.
  • Reduced dependency on outdated, high-maintenance systems.

ROI impact:

  • -70% time spent on manual processing
  • -40% infrastructure maintenance costs
  • +60% operational efficiency across departments
  • +50% faster rollout of new insurance products
  • -45% IT support tickets related to system issues
  • +35% improvement in employee productivity and satisfaction

Challenges:

  • Frequent updates to laws and regulations demand ongoing adaptation and monitoring
  • Reliance on manual methods for compliance tracking is time-consuming and inefficient
  • Missed or misinterpreted updates can lead to regulatory breaches and legal consequences
  • Non-compliance may result in significant financial penalties and reputational damage
  • Slow adaptation to new regulations hampers agility and competitiveness in launching products or services

Solution:

Automated compliance monitoring tool

We deliver automated compliance monitoring tools that aggregate and track real-time regulatory updates across jurisdictions. These tools integrate with legal databases, government portals, and internal compliance systems. They provide alerts, risk assessments, and recommended action plans tailored to the insurer’s operations.

Benefits:

  • Real-time alerts on policy, legal, and regulatory changes by region or sector.
  • Automated compliance workflows reduce manual oversight.
  • Centralized dashboard for legal and compliance teams.
  • Integration with internal policy management tools to update documents.
  • Custom rules and filters for relevance and priority settings.
  • Reduction in legal exposure and faster response to regulatory shifts.
  • Improved audit readiness with digital compliance logs.

ROI impact:

  • -65% manual compliance monitoring workload
  • -50% risk of regulatory fines or penalties
  • +40% faster implementation of required policy changes
  • -35% legal consulting costs for compliance tracking
  • +30% improvement in audit accuracy and preparation speed
  • +25% boost in overall compliance efficiency

Challenges:

  • Minimal interaction with customers weakens relationships and brand connection
  • One-size-fits-all policies fail to meet diverse and evolving customer needs
  • Limited rewards or loyalty programs reduce motivation for customers to stay long-term
  • Disengaged customers are more likely to switch to competitors offering better experiences or pricing
  • Frequent turnover lowers overall revenue per customer and increases acquisition costs

Solution:

AI-driven personalization engines and dynamic loyalty programs 

We deploy AI-driven personalization engines that analyze customer behavior, preferences, and life events to offer tailored insurance products and services. We also do the integration of dynamic loyalty programs with gamification, rewards, and referral bonuses to increase engagement and retention.

Benefits:

  • Hyper-personalized insurance recommendations based on real-time data.
  • Customized messaging and offers delivered through preferred channels.
  • Loyalty programs that reward renewals, referrals, and low-risk behavior.
  • Gamification features that increase app engagement and brand stickiness.
  • Predictive analytics to identify churn risk and trigger retention actions.
  • Segmented campaigns for upselling, cross-selling, and proactive support.
  • Enhanced customer relationships through consistent, relevant interactions.

ROI impact:

  • +40% increase in customer retention
  • +35% higher customer lifetime value
  • -30% churn through predictive interventions
  • +50% engagement with personalized campaigns
  • +25% growth in referrals via loyalty incentives
  • -20% marketing spend through better audience targeting

Challenges:

  • Standardized offerings fail to address individual customer needs and preferences
  • Lack of tailored interactions leads to dissatisfaction and weak emotional connection
  • Generic services result in limited customer interaction and brand loyalty
  • Offers and communications that don’t align with customer context are often ignored or dismissed
  • Without personalization, insurers struggle to build lasting relationships and maximize lifetime value

Solution:

Personalization Engine Powered by Customer Data and Behavioral Intelligence

We implement a real-time personalization engine that leverages customer data, behavioral signals, and contextual insights to tailor every interaction. By integrating AI-driven segmentation, journey orchestration, and dynamic content delivery, insurers can provide personalized product recommendations, targeted messaging, and adaptive user experiences that evolve with each customer’s needs and lifecycle stage.

Benefits:

  • AI-driven profiling to customize coverage, communication, and offers.
  • Real-time personalization across web, mobile, and email channels.
  • Proactive product suggestions based on life events and behavior patterns.
  • Dynamic pricing and bundling based on customer risk and needs.
  • Enhanced UX with adaptive interfaces that learn user preferences.
  • Stronger customer relationships through relevant, timely interactions.
  • Reduced drop-offs through intelligent onboarding and re-engagement flows.

ROI impact:

  • +45% customer satisfaction through tailored experiences
  • +30% increase in policy conversion rates
  • +40% higher engagement with digital channels
  • -25% churn due to improved relevance and timing
  • +35% growth in upsells and cross-sells
  • +20% boost in digital channel ROI through intelligent targeting

Challenges:

  • Consumers frequently change providers based solely on lower premiums, reducing brand loyalty
  • A crowded landscape puts constant pressure on pricing and differentiation
  • Outdated pricing methods fail to adapt to dynamic risk factors or real-time market changes
  • Failure to incorporate individual behavior data leads to mispriced policies and missed personalization opportunities
  • Underpricing to stay competitive can erode profitability, while overpricing leads to lost sales

Solution:

Advanced pricing engines

We develop advanced pricing engines to offer real-time, risk-adjusted pricing. By leveraging  big data, predictive analytics, and machine learning these systems analyze customer profiles, competitor rates, behavior patterns, and external factors to continuously optimize pricing strategies.

Benefits:

  • Real-time pricing adjustments based on customer behavior and market trends.
  • Competitive benchmarking to automatically align or undercut competitor rates.
  • AI-driven risk assessment to fine-tune premiums for individual customers.
  • Flexible pricing models for bundling, loyalty, and promotional offers.
  • Maximized profit margins without sacrificing competitiveness.
  • Automated rate updates across all digital sales channels.
  • Improved responsiveness to market shifts and customer expectations.

ROI impact:

  •  +25% increase in conversion due to competitive, personalized pricing
  • +20% boost in profit margins through risk-based pricing
  • -30% quote abandonment by offering optimal price at first interaction
  • +35% increase in pricing agility and responsiveness
  • -15% loss of customers to underpriced competitors
  • +40% growth in bundled policy sales with dynamic offer structuring

Challenges:

  • Past issues with claims, service, or communication contribute to ongoing skepticism
  • Complex terms and unclear processes make customers feel misled or uninformed
  • Perceived or actual unfair claim rejections significantly damage trust and brand reputation
  • Industry-wide perceptions of dishonesty or profit-over-people mindset are hard to overcome
  • Low trust discourages customers from exploring new products or deepening relationships with insurers

Solution:

Trust-Building Experience Platform with Transparent Communication and Claims Insights

We deploy a trust-focused experience platform that prioritizes transparency, proactive communication, and fair claims handling. Features include real-time claims tracking, plain-language policy explainers, digital trust indicators, and customer feedback loops. The platform integrates with CRM and analytics tools to monitor satisfaction, identify pain points, and build a consistent, trustworthy brand experience across all channels.

Benefits:

  • Transparent claims tracking with real-time status updates and notifications
  • Plain-language policy explainers with interactive breakdowns
  • Immutable audit trails for claims and policy changes to increase accountability
  • Customer sentiment tracking and feedback loops built into the platform
  • Digital trust badges, ratings, and testimonials integrated into the journey
  • Fully mobile experience with easy access to coverage, terms, and claim support
  • Gamified engagement and push marketing to reinforce transparency and brand values
  • Full control over the customer experience — from onboarding to resolution

ROI impact:

  •  –50% reduction in claims-related complaints and escalations
  • +40% improvement in customer trust and satisfaction scores
  • +35% increase in repeat purchases and policy renewals
  • –45% drop in churn due to improved transparency and communication
  • +30% faster resolution of claims through digital status tracking
  • –60% fewer inbound support queries due to self-service and proactive updates
Request an estimate for your insurance project!
Oleh Stepanov

VP of Customer Success in Finance

Oleh Stepanov

CUSTOM INSURANCE SOFTWARE SOLUTIONS WE DELIVER FOR COMPANIES

01. Policy Management System Development

We build flexible, cloud-native policy management systems that handle the entire policy lifecycle, from onboarding and underwriting to renewals and endorsements, enabling faster operations and improved customer service across life, health, and P&C insurance.

02. Insurance Claims Management Software

Computools delivers automated claims platforms with FNOL submission, fraud detection, document handling, and real-time claim tracking, reducing processing time, improving transparency, and increasing policyholder satisfaction.

03. Underwriting Automation Solutions

We implement AI-driven underwriting engines that pull real-time data, evaluate risk profiles, and generate instant decisions, enhancing accuracy, reducing manual workload, and accelerating policy issuance.

04. Insurance CRM Software Development

Our insurance-specific CRM platforms centralize customer data, personalize engagement, and automate workflows for cross-selling, renewals, and claims follow-ups, empowering agents and boosting customer retention.

05. Quote and Rating Engine Development

We develop customizable quote and rating engines that support real-time premium calculations, multi-product comparisons, and dynamic pricing models, driving speed and accuracy in policy quoting.

06. Insurance Mobile App Development

We design intuitive, feature-rich mobile apps for policyholders and agents with capabilities like policy access, digital ID cards, claim submissions, push notifications, and live chat, enabling seamless, omnichannel customer engagement.

Launch custom insurance software with confidence

CHOOSE HOW YOU WORK WITH US

Consulting

Computools’ IT consulting services offer businesses the expertise to navigate complex digital challenges, ensuring strategic alignment with long-term objectives. We focus on delivering targeted solutions that optimize processes, reduce overhead, and position businesses for data-driven growth.

Software Engineering

Computools’ software engineering services deliver high-performance, custom software solutions for diverse business needs, ensuring seamless integration across platforms. Whether you’re in retail, finance, or logistics, we help businesses reduce operational costs and accelerate growth with a precision-engineered approach.

Dedicated Teams

Our dedicated teams empower businesses by providing skilled IT professionals who integrate directly into your project. With flexible support, we help speed up software project delivery, and drive innovation to keep your business ahead in a competitive landscape.

CX Strategy & Design

We optimize customer journeys to increase engagement, loyalty, and revenue through expert customer experience strategy and data-driven design.

Process Automation

Our automation solutions eliminate manual inefficiencies, optimize resource use, and reduce errors—driving faster, smarter business operations.

Software Modernization

We modernize legacy systems to boost performance, security, and flexibility—helping businesses reduce technical debt and seize new growth opportunities.

EXPERTISE ACROSS THE INSURANCE TECH ECOSYSTEM

01 / 09
Core Insurance Platforms & Policy Administration
Claims Management & Fraud Detection Ecosystems
Customer Engagement & CRM Ecosystems
Digital Distribution & Aggregators
IoT, Telematics & Connected Insurance
Health, Wellness & Life Insurance Platforms
Embedded Insurance & API-Driven Ecosystems
Data Analytics & Risk Management Platforms
Blockchain & Smart Contracts for Insurance

Guidewire InsuranceSuite

Duck Creek Technologies

Sapiens CoreSuite for P&C / Life

Majesco Insurance Platform

FIS Insurance

Shift Technology

FRISS

CCC Intelligent Solutions

Snapsheet

Salesforce Financial Services Cloud

Microsoft Dynamics 365

HubSpot

Vertafore

Policybazaar

Compare.com

CoverHound

GoCompare

Octo Telematics

Cambridge Mobile Telematics

TrueMotion

Zubie

Nest + Generali Jeniot

Vitality

Wellx

Apple Health + Aetna Attain

Cover Genius

Companjon

bsurance

Instanda

Acko + Amazon partnership

AIR Worldwide

RMS

Moody’s Risk Data Suite

Swiss Re SONAR

Etherisc

Addenda

B3i

Fizzy

Testimonials

DISCOVER WHY CLIENTS TRUST COMPUTOOLS
5.0
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Verified by Clutch

“The team was very friendly and had the highest level of competence, engagement, and project management.”

user photo
Stanley McAllister
Manager, Project Delivery, Unisys
Country
USA
Industry
Software
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Node.js React PostgreSQL
5.0
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Verified by Clutch

“Computools predicted all possible points of our business growth and implemented them into the project.”

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Dr. Bert Carl Schindler
Regional Manager of Business Area, DEIN DENTAL
Country
Germany
Industry
Healthcare
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java JPA Servlets jQuery AWS
5.0
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Verified by Clutch

“We were highly satisfied with their deep understanding of our fintech processes and their project management was really superb.”

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Renata Patiejūnaitė
Regional Director Europe, iPiD
Country
Luxembourg
Industry
Finance
Budget
$200,000 to $999,999
Type
Mobile App
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Flutter Java Spring
5.0
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Verified by Clutch

“Computools is a highly professional company with a skilled and responsive team. Their ability to propose valuable improvements and their dedication to the project made a significant difference.”

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Wolfgang Fuchs
Data Scientist & Product Manager, METOS by Pessl Instruments
Country
Austria
Industry
Agriculture
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
OpenCV TensorFlow React Node.js PostgreSQL Docker Jira Slack
5.0
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Verified by Clutch

“The most noteworthy value that stood out was their exceptional experience in developing AI software solutions.”

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Aaron Thompson
Program & Project Manager, NextCare Health Conference
Country
USA
Industry
Healthcare
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
.NET C# ASP.NET MVC AZURE ANGULAR
5.0
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“We were deeply impressed with their technical expertise, transparency, and flexibility. The team was highly skilled, easy to work with, and always proactive in solving challenges.“

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Todd Jezierski
Create & Deploy, Nike
Country
USA
Industry
Retail
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java Spring PostgreSQL Angular Redis Docker
5.0
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Verified by Clutch

“Computools offered non-standard solutions and maximized their investment in our business success.“

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Samuel Ok
Senior Product Manager, Aya Healthcare
Country
USA
Industry
Healthcare
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Node.js NestJS PostgreSQL React WebSocket Biometric SDK
5.0
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Verified by Clutch

“Our company is impressed by their client-first approach and deep niche expertise.”

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Brian Mascarenhas
Co-Founder & CTO, Reset
Country
USA
Industry
Finance
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Python Django PostgreSQL React Redux
5.0
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“A very comfortable collaboration and clear communication on every stage of platform development and maintenance.”

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Claus-Peter Müller
Managing Director, NLB Lease&Go
Country
Austria
Industry
Finance
Budget
$50,000 to $199,999
Type
Web Platform
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Java Spring Boot PostgreSQL Docker AWS GitLab CI
5.0
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“After all these years, Computools never fails to arrive on time and with a quality that never ceases to amaze me. They work well as a team and are adaptable and communicative.”

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Ryan L.
VP of Sales, Western Canada at Fastfrate Group
Country
British Columbia
Industry
Logistics
Budget
$50,000 to $199,999
Type
Web and Mobile App System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Node.js React Native PostgreSQL Docker GitLab CI AWS
5.0
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“Within the first three months of its use, the designed program by Computools significantly reduced meter reading fraud by over 30%. Additionally, we saw a rise in operational effectiveness. Customer comments highlighted greater billing transparency and speedier service delivery, which contributed to an improvement in customer satisfaction levels.”

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Frank Lindberg
IT Project Manager, European Energy
Country
Denmark
Industry
Energy
Budget
$50,000 to $199,999
Type
Mobile App
Duration
Ongoing
Team Size
5 Specialists
Tech stack
iOS Android Python TensorFlow React Native AWS PostgreSQL
5.0
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Verified by Clutch

“They were professional, adapted to our short-notice needs, documented everything, and were transparent.”

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Ben James
CEO, Hunter Healthcare
Country
United Kingdom
Industry
Healthcare
Budget
$50,000 to $199,999
Type
Mobile App
Duration
12 months
Team Size
5 Specialists
Tech stack
iOS Android Kotlin Swift Firebase REST API GitHub Bitrise
5.0
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“Thanks to Computools, we have seen a 15% growth in sales and a 40% boost in user satisfaction. Our image management has become more efficient, and our diagnostic capabilities have improved. Overall, the team has delivered a high-quality solution that meets our requirements.”

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Quamil Woods
Paralegal, Sonic Healthcare USA
Country
USA
Industry
Consumer Services
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
C++ Python MQTT AWS IoT Core PostgreSQL Scrum
5.0
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“Computools has significantly improved our LMS. The team holds regular meetings and provides detailed project reports, keeping us well-informed. We communicate via email, and overall, everything has gone smoothly.”

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Milad Hawsho
CEO & Founder, Pixil
Country
Sweden
Industry
Retail
Budget
$50,000 to $199,999
Type
Web System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Java Spring Boot React TypeScript PostgreSQL Docker
5.0
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“Computools worked closely with us to understand our challenges. They developed a platform that integrated seamlessly with our existing infrastructure and Automatic Identification Systems (AIS) to capture private vessel data.”

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Billy Stonerock
Branch Manager, National Trench Safety
Country
USA
Industry
Consumer Services
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Go gRPC React PostgreSQL Redis Docker
5.0
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“Computools’ work has had a positive impact on the client’s business. The team is flexible and responsive to the client’s needs. Their expertise has been key to the project’s success. Overall, the engagement has been positive.”

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Kevin Smith
Chairman & CEO, Spine
Country
USA
Industry
Retail
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Go React Redux ClickHouse Kubernetes AWS
5.0
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Verified by Clutch

“Due to the platform’s use, the new products’ generated go-to-market timeline improves by 20%, cutting down on plan costs and, most importantly, enhancing the connection between the departments. The availability of near real-time information and the enhancement of the speed of decision-making are truly remarkable.”

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David Vinyard
COO, Global Retailers LLC
Country
USA
Industry
Retail
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Java Spring Boot Angular Kafka MongoDB GitHub Actions
5.0
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“Thanks to Computools, we have successfully implemented our system and reduced the need for manual inspections. The team works in regular sprints and keeps us updated on progress. Their personalized approach, ability to listen, adapt, and continuously refine their methods are truly impressive.”

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Philip Hewlett
Sr Leader/COO/VP Operations, East West Railway Company
Country
United Kingdom
Industry
Logistics
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Vue.js Node.js MQTT InfluxDB Redis Docker
5.0
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“Computools’ team truly impressed us with their dedication to the project, their ability to adapt to our processes, and their exceptional hard skills. This allowed us to identify many risks in the initial development stages and address some gaps in our processes. Professionalism, contribution, and flexibility are what define Computools. Based on my experience, I strongly recommend Computools for Dedicated Delivery and outsourcing project services!”

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Tim Kett
Director Product at abl solutions GmbH
Country
Germany
Industry
Software
Budget
Confidential
Type
Web and Mobile App System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Java React Android iOS Machine Learning SDK
5.0
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“Computools has delivered a functional solution that helped us increase revenue fivefold, reduce costs, and boost productivity. The team efficiently manages tasks in Jira and keeps us updated through weekly calls. Their productive approach and strong work ethic truly stand out.”

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Todd Williams
CEO & Chief Strategy Officer, Ensign Street
Country
USA
Industry
Software
Budget
$200,000–$999,999
Type
Web and Mobile App System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java Angular Android iOS
5.0
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“Computools’ technical knowledge is impressive.They delivered the product on time, within the agreed budget, and fully aligned with our requirements.”

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Jurijs Ivolga
CEO, SIA Volunge
Country
Latvia
Industry
Software
Budget
$10,000–$49,999
Type
Web System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Java React PostgreSQL
5.0
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“Thanks to Computools’ efforts, we have seen compliance with deadlines and budget and team scalability as needed. The team has a confident project manager who delivers a professional and organized project. Moreover, Computools has quickly onboarded to the project and delivered fast results.”

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Tannon Mccaleb
Payment & FinTech, Fintech Executive Search Consultants
Country
USA
Industry
Software
Budget
$200,000–$999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java React Redis
5.0
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“Thanks to the new solution, we’ve significantly reduced manual marketing workflows. Computools manages the project effectively, using Scrum methodology to execute tasks efficiently. Their problem-solving skills and ability to anticipate challenges set them apart from other providers.”

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Brian Lent
Chief Analytics & Data Officer, Auger
Country
USA
Industry
Software
Budget
$200,000 to $999,999
Type
Web Platform
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java React Redis
5.0
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“Computools has successfully delivered everything as planned, adding value to the app. The team is highly approachable, tracks progress, and provides real-time updates via Slack. They maintain smooth communication through email and messaging apps, regardless of time zones.”

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Scott Priddy
Process Improvement, General Dynamics Information Technology
Country
USA
Industry
Software
Budget
$200,000–$999,999
Type
Mobile App
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Android iOS Kotlin Jetpack Compose Firebase
5.0
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“Thanks to Computools, we now have an app that integrates 2,000 users into a single platform, significantly reducing the time spent on data exchange between systems and applications. The team manages our collaboration effectively and quickly adapts to changes. Overall, our experience has been highly successful.”

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Michael Haupt
Engineering VP, Quandoo
Country
Germany
Industry
Software
Budget
$200,000–$999,999
Type
Web System
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Angular Java PostgreSQL
5.0
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“Computools has been responsible for creating a novel database and front-end solution, incorporating both the development portal for digital standards and a modern shop for the sale of these standards. Throughout the course of the project, we have been consistently impressed by the professionalism exhibited by the Computools team, as well as their detailed understanding of our client’s processes. Their expertise, commitment to our objectives, and consistent delivery of high-quality work are notable aspects of their service.”

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Bill Holler
Chief Executive Officer TraCert OÜ
Country
Estonia
Industry
Aerospace and Defense
Budget
$200,000 to $999,999
Type
Web and Mobile App System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Vue.js PHP MySQL iOS Android
5.0
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“Thanks to Computools, the client saw a 35% increase in daily active users and a 25% rise in user retention rates. The Android app also saw a 20% reduction in load times. User feedback indicated high user satisfaction; the feedback highlighted the product’s enhanced navigation and content linkage.”

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Yulia Kondratyuk
Former Head of Sales & Marketing at Stfalcon LLC
Country
Estonia
Industry
Software
Budget
Confidential
Type
Mobile App
Duration
Less than a month
Team Size
5 Specialists
Tech stack
Java Node.js Express.js Android Redis
5.0
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“They are some of the best software developers I ever had the privilege to work with. Among other skills, their project scope and time estimation are very good and when wrong will work around the clock to make the date especially if it has business consequences. Not only are they amazing software developers, but they are also great people to work with. I am in awe seeing their devotion.”

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Elad Schiller
Co-Founder and CTO at CASTOR
Country
Israel
Industry
Software
Budget
Confidential
Type
Web Platform
Duration
Ongoing
Team Size
5 Specialists
Tech stack
Angular .NET PostgreSQL Redis Docker
4.5
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Verified by Clutch

“Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers. Computools has worked thoroughly and timely to solve all security issues and launch as agreed. Their expertise is impressive.”

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Mona Madbouly
Global Web Officer at British Council
Country
United Kingdom
Industry
Education Services
Budget
$10,000–$49,999
Type
Web Platform
Duration
Ongoing
Team Size
5 Specialists
Tech stack
WordPress PHP jQuery AWS
5.0
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“After analyzing our requirements, Computools outlined potential solutions and deadlines for each stage. They designed the user flows and defined the user personas. They built the platform infrastructure and oversaw its implementation. Once we finished development, we conducted usability tests to assess their submitted work. Computools led an organized, agile team that adapted to our evolving needs. They listened to our feedback and managed their time well throughout the project.”

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David Roberts
Founder at ReVerb
Country
USA
Industry
Media
Budget
$50,000–$199,999
Type
Web Platform
Duration
Less than a month
Team Size
5 Specialists
Tech stack
PHP Laravel Vue.js PostgreSQL Docker
5.0
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“The application perfectly meets the large-scale demands of the project, with the team creating an effective solution that works well and provides the required level of control. They were communicative, responsive, and proactive throughout the project, demonstrating their experience at all times.”

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Daniel Beasley
CTO at Healthi
Country
USA
Industry
Healthcare
Budget
$200,000 to $999,999
Type
Web Platform
Duration
12 months
Team Size
10 Specialists
Tech stack
Java Spring Boot PostgreSQL AWS Docker
5.0
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“The Computools team came to us with ideas, and that’s unusual. I’m satisfied that they gave us the right recommendations which are contemporary and relevant for today’s users. Because with other companies on previous projects, it was like pulling teeth to get them to make suggestions. The product received positive feedback even before being implemented and has led to significant customer and revenue growth.”

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Greg Wilson
Chief Executive Officer at Herschel Supply Co
Country
USA
Industry
Retail
Budget
$1,000,000–$9,999,999
Type
Web Platform
Duration
12 months
Team Size
10 Specialists
Tech stack
React Node.js WebRTC PostgreSQL Docker
5.0
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“We had to meet a significant increase in the development, so we needed to scale up relatively quickly but cost-effectively. The result definitely meets our expectations. The completed project received positive feedback for features and overall design. They’re very organized from a project management perspective and they’re technically competent. We appreciated their innovativeness, professionalism, and great communication skills. ”

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Joshua Jimenez
CTO at Finna
Country
USA
Industry
Software
Budget
$50,000 to $199,999
Type
Web System
Duration
Less than a month
Team Size
5 Specialists
Tech stack
React Node.js PostgreSQL WebSockets
5.0
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“Their team has given us strong learning opportunities, and their developers are accommodating and collaborative.”

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Rusell Shumate
owner of data acess company
Country
USA
Industry
Software
Budget
$10,000–$49,999
Type
Mobile App
Duration
Ongoing
Team Size
4 Specialists
Tech stack
iOS Android Node.js Express.js Firebase Stripe
5.0
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“We’re satisfied with the quality of work Computools deliver. They listen and try to understand our needs instead of finding new ways to charge us. We appreciate their transparent work structure. They kept us up-to-date regarding their progress throughout the entire development cycle. Knowing the system’s status throughout the coding process put my mind at ease.”

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Brian Hunt
CTO at Pich LLC
Country
USA
Industry
Logistics
Budget
$50,000 to $199,999
Type
Web System
Duration
Ongoing
Team Size
10 Specialists
Tech stack
Java Spring Boot PostgreSQL AWS Docker
5.0
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“They are very accommodating. They have very talented people. I’ve worked with hundreds of overseas developers and it’s not normal to have such excellent overseas developers. I don’t have to babysit Computools. They speak great English. They’ve also really helped with making suggestions on how to improve the product.
When we first launched our product at the beginning of the year, we were at 30,000 users a month and now we’re at 70,000. The bump in users is a result of the increased option rate and the new toys that Computoolls have built for me.”

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Jeremy Brown
CTO at SaaS world
Country
USA
Industry
Software
Budget
$200,000 to $999,999
Type
Web System
Duration
Ongoing
Team Size
12 Specialists
Tech stack
Node.js PHP React
5.0
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“Computools developed software for our business to help automate our processes. Their team is very easy to speak to over Skype, where I can speak directly to a designated client manager, project manager, and the development team.”

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DAVID HUMPSTON
Director Viewpoint Videos
Country
United Kingdom
Industry
Media
Budget
Type
Duration
Ongoing
Team Size
Specialists
Tech stack
5.0
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“They were able to reduce the customer entry acquisition process from 2–3 weeks to 48 hours and have completely optimized all business processes. They’re a trustworthy company, full of integrity and great principles. They also communicate well in spite of the distance and resolve problems quickly.”

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SIMON RICKETT
CEO Convertz
Country
United Kingdom
Industry
Capital Markets
Budget
$50,000 to $199,999
Type
Web Platform
Duration
24 months
Team Size
2 Specialists
Tech stack
PHP MySQL REST API jQuery Bootstrap
5.0
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“They have a very positive attitude, which I enjoy a lot, and their technical skills are impressive. During this project, I got acquainted with their VP in charge of technical development, and he’s very impressive. Technologically, they are on the cutting edge of what they do. They use a lot of interesting technologies, which is good.”

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Timothy Henderson
CEO at ViLand
Country
USA
Industry
Software
Budget
$10,000–$49,999
Type
Web System
Duration
Ongoing
Team Size
2 Specialists
Tech stack
PHP Symfony MySQL JavaScript jQuery Bootstrap

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