Software Solutions for Retail Banks

• Fraudulent activities are hard to detect with outdated systems.
• High false positives reduce customer trust and satisfaction.
• Increased operational costs for manual fraud investigations.

AI-Driven Fraud Detection System 

AI models and machine learning algorithms analyze transaction patterns in real-time to identify potential fraud, reducing false positives and increasing detection accuracy.

• 30-40% reduction in fraud-related losses.
• Faster fraud detection, reducing financial damage.
• Improved customer trust due to enhanced security.

• Payback within 6-9 months through reduced fraud-related losses.
• Significant savings in fraud prevention and investigation costs.

• Customer service bottlenecks due to high volumes of inquiries.
• Long waiting times negatively affect customer satisfaction.
• Limited ability to handle complex queries efficiently.

AI-Powered Chatbot for Customer Support 

An AI-powered chatbot can handle routine queries, support service requests, and guide customers through self-service options. The chatbot reduces load on human agents, providing quick and efficient responses.

• Instant response to typical customer queries (within milliseconds to seconds).
• Enhanced customer satisfaction with instant assistance.
• Free up agents for more complex inquiries.

• 15-20% reduction in customer service costs.
• Payback within 4-6 months due to higher efficiency.

• Low relevance of banking offers leads to low conversion rates.
• High spending on mass marketing strategies with low ROI.
• Lack of personalized engagement with customers.
• Inefficient targeting results in missed sales opportunities.

AI-Based Personalized Sales System

A personalized AI-driven sales system analyzes customer behavior and transaction patterns to identify the most relevant financial products (loans, deposits, insurance, cashback) and offers them to customers at the optimal moment, automatically increasing engagement and conversion rates.

• Increased conversion rates by 25-40%.
• Enhanced customer lifetime value (LTV).
• Lower marketing costs due to personalized targeting.
• Improved customer engagement with relevant offers.

• 15-25% increase in LTV from personalized product recommendations.
• CAC (Customer Acquisition Cost) reduction through targeted, relevant offers.
• Break-even within 6-9 months by acquiring more active paying customers.

• Customers expect convenience and added value from a single app.
• Banks are not capitalizing on integration potential with third-party services.
• Limited ability to drive cross-sell opportunities from integrated services.

Mobile Bank with Built-in Service Marketplace 

Integrate third-party products such as insurance, travel services, educational services, and reward coupons into the mobile banking app. This creates a comprehensive platform offering added value to customers, enhancing both loyalty and revenue streams.

• New revenue streams through partner revenue share models.
  
• Increased customer interaction and engagement within the app.
  
• No additional upfront investment required for third-party services.

• Payback within 6-12 months due to increased customer loyalty, enhanced engagement, and revenue from cross-selling and partnerships. It also contributes to an increase in average transaction value and a reduction in customer acquisition costs.

• Traditional credit scoring models are slow and often outdated.
  
• Lack of customer data integration results in inaccurate credit assessments.
  
• High rate of credit rejections due to rigid criteria.

Credit Scoring System with AI and Machine Learning

This system uses artificial intelligence and machine learning for more accurate creditworthiness assessment by analyzing customer data. It considers not only standard financial indicators but also transaction history and alternative data sources, which allows for a more precise evaluation of the likelihood of loan repayment.

• More accurate and personalized credit assessments.
  
• Reduction in credit rejections, leading to more approved loans.
  
• Quicker loan processing and decision-making.

• 10-20% increase in loan approval rates.
  
• Payback within 3-6 months through more approved loans and interest income.

• Low effectiveness of mass marketing campaigns.
  
• Potential revenue loss from failing to target the right customer segments.
  
• Lack of personalization in cross-sell and up-sell strategies.

Analytical System for Smart Cross-Selling and Upselling

We create analytical systems for you that automatically identify the best candidates for cross-selling and upselling, using machine learning for personalized offers. This solution enhances campaign effectiveness, optimizes costs, and increases average revenue per user (ARPU) without additional effort on your part.

You can focus on growing your business, and we will provide you with solutions to achieve the results.

• Improved targeting leads to more sales per customer.
  
• Reduced marketing spend on untargeted offers.
  
• Enhanced customer experience with tailored product suggestions.

• 25-50% increase in ARPU from smarter targeting.
  
• Payback within 4-8 months via more effective and efficient marketing strategies.

• Closed, outdated banking infrastructures limit the potential for new business channels.
  
• Difficulties in integrating with fintech companies or e-commerce services to provide additional value.
  
• Limited opportunities for collaboration with third-party service providers.

Open Banking Integration Platforms through Fintech Partners

We help banks connect their systems to open banking platforms using proven fintech solutions. This allows banks to quickly and securely collaborate with other companies offering additional services, creating new revenue streams without significantly changing existing systems.

• Creation of new revenue streams through third-party service integration.
  
• Expansion of customer segments with minimal additional infrastructure costs.
  
• Reduction in operational costs through fast and secure integrations with trusted partners.

• Investment payback within 6-12 months through additional revenue from partnerships.
  
• Increase in overall revenues by 10-25% through monetization of integrations with third-party partners.

• Customers do not actively use mobile banking apps and cards.
• High customer churn and low retention.
• Lack of motivation for customers to regularly use cards or the app.

Gamification of the banking app

We help banks implement gamified elements in mobile apps, such as rewards for achievements, tasks, and bonuses for regular use of cards and account top-ups. These features create an interactive and enjoyable experience for users, encouraging them to interact more frequently with the app and increasing the number of transactions.

• Increased transaction frequency and commission revenue due to customer motivation to use cards.
• Reduced customer churn through engagement and motivation to use products more actively.
• Strengthened brand loyalty due to engaging and rewarding interactions in the app.

• ROI payback within 5-9 months due to increased card usage and improved customer retention.
• Increase in commission and transaction revenue by 10-20%.

• Banks are not tapping into the growing e-commerce sector for credit opportunities.
  
• Limited number of partners to offer financial products in the e-commerce space.
  
• Missed opportunities for growth in digital credit services.

Buy Now Pay Later (BNPL) Integration

We help banks implement BNPL solutions for their e-commerce partners, allowing customers to make purchases now and pay later. This increases customer spending and drives higher transaction volumes for the bank.

• New revenue from BNPL transactions and interest payments.
• Expanded partner ecosystem in the e-commerce sector.
• Increased customer loyalty through flexible payment terms.

• 30-50% increase in credit turnover within 6-10 months of implementation.

• Traditional KYC processes can be difficult to integrate and are not always optimized for fast and secure customer registrations.
• The need for constant adaptation to changes in regulations and standard requirements.
• High operational costs associated with maintaining legacy verification systems.

Integration of AI-Based Automated KYC Platform

We assist banks in integrating an automated KYC platform that uses AI for real-time document verification and ensures regulatory compliance. This reduces the time required for verification, minimizes human errors, and allows customers to register faster.

• Customer registration speed is reduced by 50-60%.
• Reduction in compliance errors and improvement in the verification process.
• Increased customer satisfaction due to faster and more efficient registration.

• Return on investment within 3-6 months due to improved efficiency and reduced operational costs.
• A 20-30% reduction in compliance costs.

• Split customer data in banking systems limit the ability to gain valuable insights.
• Inability to effectively segment customers for personalized marketing.
• Missed opportunities for targeted campaigns and cross-selling.

Data Integration and Analytics System

We offer a system that integrates customer data from various sources (branches, mobile apps, CRM) without significant changes to the current infrastructure. Using analytics allows for effective customer segmentation and targeted marketing, improving efficiency and increasing revenue without large capital investments.

• Improved marketing campaign success by 25-35%.
• Better customer segmentation for more personalized products.
• Real-time insights into customer behavior and preferences.

• Increase in campaign ROI by 15-20%.
• Breakeven within 4-6 months due to high conversion rates.

• Banks are often limited to basic banking services and do not offer additional digital products.
• Lack of digital wallets, insurance, and investment products.
• Customers are looking for a more comprehensive digital experience but remain unsatisfied.

Comprehensive Digital Financial Hub

We offer a digital banking platform that integrates a variety of services – from savings and investments to insurance and digital wallets. This solution allows customers to access everything they need from one place, significantly simplifying processes and improving user convenience.

• Increased revenue from a diverse range of financial products.
• Higher customer loyalty due to a universal financial solution.
• Improved customer satisfaction from a comprehensive digital experience.

• Increase in customer retention and ARPU by 20-30%.
• Payback period of 4-6 months through new revenue streams.

• Customers have difficulties transitioning between online, mobile, and branch services.
• Lack of connection between physical and digital channels reduces service quality.
• Missed opportunities for customer engagement across all touchpoints.

Omni-Channel Banking Experience

We offer a solution that provides a seamless and continuous service experience across all bank channels: mobile app, online banking, and physical branches. Customers can easily switch from one channel to another, for example, starting a transaction in the mobile app and completing it at the branch while receiving the same level of service. This improves customer interaction with the bank and enhances their satisfaction.

• Higher customer satisfaction due to a unified experience.
• Increased interactions between channels and sales.
• Easier access to services for customers.

• Increase in customer interactions through channels by 15-20%.
• Payback period of 3-5 months due to increased engagement.

• Old systems are costly to maintain and upgrade.
• Slow response times when providing services.
• Difficulty integrating with modern tools and platforms.

Cloud-Based Core Banking System

We offer a transition to a modern cloud-based core banking system, enabling banks to efficiently scale their operations, reduce maintenance costs, and simplify integration with new technologies such as AI, blockchain, and APIs. This solution enhances the flexibility of banking processes and enables quick innovation without significant capital investment.

• Reduced IT infrastructure and maintenance costs.
• Faster implementation of new features and products.
• Scalability to support growing customer demands.

• Reduction in IT operational costs by 20-30%.
• Payback period of 6-9 months due to increased efficiency and reduced costs.