Top 25 Loyalty & Customer Experience Software Development Firms for Retail

The global retail loyalty and customer experience software market is accelerating. In 2024, loyalty management platforms generated $12 billion in revenue and are projected to exceed $20 billion by 2030, while the customer experience software segment is expected to hit $40 billion by 2033.

As brands move to unify data and personalize engagement, retail loyalty software development companies drive this shift, helping retailers modernize their systems, enhance scalability, and deliver seamless, data-driven customer journeys.

Top 25 loyalty & customer experience software development firms for retail:

1. Computools

2. Sii Poland

3. WiserBrand

4. Zoolatech

5. WEZOM

6. GLOBALDEV

7. AgileEngine

8. Itransition

9. Future Mind

10. Solwit SA

11. Deviniti

12. Designli

13. Navsoft

14. Indicium

15. DataArt

16. Icreon

17. Oxagile

18. Notch

19. VT Netzwelt

20. Sparq

21. Fingent

22. Brain Station 23

23. Dualboot Partners

24. EB Pearls

25. PowerGate Software

Still, numbers tell only part of the story. A 2024 Statista survey found that most Americans consider loyalty programs an important factor when choosing a brand, while one-third of marketers say these programs bring 5–7× higher revenue than they cost. For Gen Z and Millennials, loyalty design is now a deal-breaker, influencing what they buy and how they feel about a brand.

Selection criteria of the best retail loyalty software development companies

Choosing among modern loyalty program software providers for retailers is about finding a partner who understands how emotional connection turns into repeat purchases. The best loyalty software developers don’t simply code; they build relationships through intelligent CX and data-driven engagement.

Regarding how retailers choose the best loyalty software developers, experience, scalability, and strategy are decisive factors.

To highlight the strongest partners, we focused on companies that:

• Have 8+ years of experience in software development and digital transformation.

• Employ 150+ experts across retail, eCommerce, and customer experience design.

• Offer CX strategy and design services that make loyalty programs feel authentic and human-centered.

• Use cloud-native infrastructures for secure, real-time scalability.

• Hold ISO 9001 and ISO 27001 certifications, ensuring process stability and compliance.

• Provide industry-leading retail software development services that modernize and optimize retail technology.

Top 25 loyalty & customer experience software development firms for retail

1. Computools

Key Numbers

• 250+ engineers

• 400+ delivered projects

• 12+ years in software development

• 9 global offices across Europe, the USA & Middle East

• ISO 9001 & ISO 27001 certified

• Microsoft & AWS Partner

• Top 100 Global Outsourcing Company (IAOP)

• Trusted by Visa, Epson, IBM, Dior, Bombardier, British Council

Computools ranks first for its deep understanding of the retail industry’s evolving needs and ability to turn challenges into measurable business outcomes. As global retailers face declining in-store traffic, fragmented customer journeys, inefficient inventory workflows, and rising return rates, Computools addresses these pain points through mobile app development and digital loyalty solutions for retailers.

The company builds integrated digital ecosystems connecting every retail stage from discovery to checkout and post-purchase engagement. Its apps combine CX strategy and design services, data analytics, and automation to boost customer satisfaction, improve retention, and maximize operational efficiency.

Computools’ mobile and omnichannel apps help brands personalize the shopping journey, automate logistics, and ensure a seamless link between physical and digital commerce. Using AI, AR, and cloud architecture, these solutions drive conversion, enhance brand loyalty, and unlock new revenue streams.

The company’s results speak for themselves:

• The TRY IT ON app increased sales by 20% and reduced returns by 30%.

• The LineSale eCommerce platform delivered a 67% revenue boost and 112% higher user throughput.

• The Apparel system digitalized assortment planning, accelerating product launches and collaboration between design, merchandising, and supply chain teams.

• The E-Feller IoT MVP reduced food waste by 75% while improving sustainability metrics.

With a portfolio covering finance, logistics, healthcare, and energy alongside retail, Computools combines technological precision, user-centered design, and agile delivery. Certified under ISO 9001 and ISO 27001, and partnered with Microsoft and AWS, the company continues to empower enterprises with scalable, secure, and future-ready software that transforms customer experience into measurable business growth.

Explore how AI in Fashion Revolutionising The Industry Trends reshapes design, personalization, and customer experience across the retail world.

2. Sii Poland

Key Numbers

• 7,300+ experts

• 14 offices in Poland, three abroad (Sweden, Ukraine, India)

• 18+ years in IT and engineering

• ISO 9001 & ISO 27001 certified

• Leading Microsoft Solutions Partner

• Serving 700+ global brands across 15 industries

• Trusted by Decathlon, eMAG, Beko, Arctic, Altex, Flanco

Sii Poland is one of Europe’s largest technology consulting and digital transformation companies, specializing in retail and eCommerce software. The company delivers retail loyalty app development services, omnichannel platforms, and analytics-driven CX systems that help retailers personalize shopping experiences, improve engagement, and increase operational efficiency.

By combining cloud, AI, and CX strategy and design services, Sii Poland enables brands to unify digital and physical channels, reduce churn, and drive measurable customer loyalty. With ISO-certified quality and agile delivery, the company remains a strategic partner for enterprises seeking scalable retail modernization and long-term digital growth.

3. WiserBrand

Key Numbers

• 180+ professionals

• 70+ completed projects

• 10 years of experience

• Offices in New York, Buenos Aires & São Paulo

• Adobe & Microsoft Azure Partner

WiserBrand evolved from an eCommerce agency into a full-scale digital transformation partner that empowers global retailers through retail CX software solutions and AI-driven modernization. The company helps brands reduce cart abandonment, optimize supply chains, and increase loyalty through personalized digital experiences. Its core expertise includes omnichannel retail platforms, CRM and loyalty program integration, AI-powered analytics, and scalable cloud infrastructure.

WiserBrand’s engineering teams build resilient systems that maintain near-perfect uptime and deliver measurable impact, from faster Magento migrations and improved catalog search to 7× revenue ROI through customer experience optimization. 

Explore how modern loyalty platforms and unified CX architectures drive higher customer lifetime value and margin expansion in retail.

Book a consutation →

4. Zoolatech

Key Numbers

• 250–999 engineers

• 125+ delivered projects

• 8+ years in software development

• 5 global offices across the USA, Poland, Ukraine, Mexico & Türkiye

• ISO 9001 certified (internal quality standardization)

• 96% client retention rate

• Trusted by Pandora, Pacaso, Tailored Brands, Complete Solaria, Stanford University

Zoolatech stands out for delivering retail transformation through agile product engineering. The company helps global retailers overcome their biggest challenges: legacy systems, disconnected customer experiences, and high operational costs by building intelligent, scalable, and customer-centric solutions.

Its expertise spans Enterprise App Modernization, Data/BI & AI/ML, Cloud & DevOps, and custom mobile development, creating measurable impact through automation, data insights, and omnichannel retail apps.

As experienced custom loyalty software developers, Zoolatech designs AI-driven personalization engines, dynamic rewards systems, and next-gen retention tools that help retailers enhance customer lifetime value and build stronger, data-based loyalty.

5. WEZOM

Key Numbers

• 275+ engineers

• 3,500+ delivered projects

• 26+ years in software development

• Offices in 5+ countries (USA, Canada, Poland, Germany, Ukraine)

• Trusted by Toyota Material Handling, Aptiv PLC, Metinvest, Cooper&Hunter, Darkstore

WEZOM is a global software development company that creates practical, results-driven solutions for logistics, supply chain, oil & gas, real estate, and retail industries.

With over two decades of market experience, WEZOM helps businesses overcome challenges related to legacy systems, slow digital adoption, and fragmented customer experiences by delivering robust, scalable, and secure software products. Its retail and eCommerce projects demonstrate WEZOM’s ability to drive performance through custom CRM systems, mobile apps, and integrated platforms.

6. GLOBALDEV

Key Numbers

• 450+ experts

• 14 years in software development

• Clients in 20+ countries

• 6 development hubs across Europe

• ISO/IEC 27001 certified

• Trusted by Gentrack, ECIT, SAKANI, Auchan, Budget Thuis, Pliant, Tarya

Globaldev Group delivers end-to-end software development and builds dedicated teams to accelerate business growth. Leveraging a 14-year track record and deep expertise in AI, cloud, and product engineering, the company provides solutions for enterprises, SMEs, and startups across healthcare, fintech, retail, energy, and gaming. Globaldev helps clients scale teams, overhaul IT systems, and automate business processes.

Major industry awards and certifications, such as Clutch Top 1000 and ISO/IEC 27001, demonstrate Globaldev’s commitment to quality, security, and innovation. Trusted by global brands, Globaldev Group excels in building customer engagement platforms for retail and digital transformation solutions for ambitious market leaders.

7. AgileEngine

Key Numbers

• 1,000+ experts

• 15+ years in software development

• Offices in the US, Ukraine, Argentina

• 250+ successful clients

• Trusted by VMware, Starz, TechStyle, Kantox, Funny Or Die, Allstate, Nationwide

AgileEngine delivers custom software engineering, design, data, and AI solutions, supporting Fortune 500 brands and innovative startups worldwide, and combines elite talent with AI-augmented delivery to maximize outcomes and speed for every client.

An area of special expertise for AgileEngine is customer experience software development for retail, enabling businesses to deliver seamless, engaging, and high-impact digital solutions for end users.

AgileEngine has a proven track record of award-winning products and measurable impact, boasting client relationships that span years and result in industry-leading ROI and performance gains. 

8. Itransition

Key Numbers

• 3,000+ engineers

• 25+ years in software development

• 800+ clients served

• 5 R&D centers

• Clients in 40 countries

• Trusted by eBay, Philips, PepsiCo, Expedia, Sitronics, THEMIS, SSI, BundleTech

Itransition supports projects of any scale and complexity with end-to-end consulting, custom development, and ongoing technology modernization. Recognized among the best retail loyalty technology companies, Itransition delivers innovative digital solutions across sectors, focusing on building advanced customer experience and loyalty platforms for the retail industry.

The company’s broad retail expertise spans web and mobile software, ERP, CRM, AI-powered personalization, and intelligent analytics to help brands streamline operations, enhance sales, and drive long-term brand loyalty.

9. Future Mind

Key Numbers

• 200+ specialists

• 15+ years in software development

• 300+ projects delivered

• 3 Offices in Warsaw

• Retail accounts for 40% of projects

• Trusted by Biedronka, Super-Pharm, Sinsay, Reserved, Hebe, Żabka, D-Marin

Future Mind is a full-cycle digital advisory and software development company that builds reliable web and mobile products for innovative retail and consumer brands. 

Recognized for expertise in developing retail reward program software, Future Mind delivers advanced digital loyalty and engagement platforms for omnichannel and m-commerce leaders, particularly in Central and Eastern Europe.

The company has supported flagship brands like Biedronka, Żabka, and Sinsay with next-generation customer engagement tools that strengthen loyalty, streamline sales, and unlock new user experiences. 

10. Solwit SA

Key Numbers

• 350+ engineers and IT specialists

• 14+ years in software development

• Certified in ISO 27001 and ISO 22301

• Headquartered in Gdańsk, Poland

• Trusted by ADEO Group, Decathlon SA, Kohl’s, eBay, Sisal Group.

Solwit SA is a software service and IT solutions provider offering end-to-end software development, covering all stages of the product lifecycle from design through maintenance and certification.

Specializing in loyalty software development for omnichannel retail, Solwit supports innovative startups and enterprises across sectors, including smart devices, healthcare equipment, digital education, fintech, and retail.

Certified for information security and business continuity, Solwit delivers reliable, high-quality solutions that enable digital transformation and enhance customer engagement across multiple retail channels.

11. Deviniti

Key Numbers

• 300+ IT experts

• 20+ years of industry experience

• 500+ successful projects

• Offices in Wrocław and Warsaw, Poland

• Trusted by Santander, Credit Agricole, TIS, Huuuge, Apple, Spotify

Deviniti specializes in Generative AI development and innovative IT solutions. Deviniti excels in developing customer retention software for retail businesses, creating tailored AI-powered solutions that enable retailers to enhance client loyalty, personalize experiences, and improve operational efficiency.

As a Platinum Atlassian partner and a contributor to the open-source Bielik.AI project, Deviniti combines technical excellence with a human-centric approach, helping enterprises embrace next-generation technologies and drive sustainable growth in highly regulated and competitive markets.

12. Designli

Key Numbers

• 250+ full-time experts

• 10+ years in software development

• 400+ projects delivered

• Offices in Greenville, SC and Dallas, TX

• Trusted by Accel Entertainment, SC.GOV, USGME, VentureSouth, Mullican Hardwood Flooring

Designli stands out for its ability to deliver interactive prototypes from scratch, rescue troubled builds with precise code audits, and scale proven solutions using biweekly demos and hypothesis-driven development sprints. Its unique model centers on transparent, agile processes and deep UX expertise, making launches smooth, predictable, and enjoyable for clients without technical backgrounds.

A strong area of expertise is enterprise retail loyalty system development, where Designli builds scalable digital platforms that help brands retain customers, deliver seamless experiences, and drive lasting engagement. 

13. Navsoft

Key Numbers

• 25+ years of experience

• Solutions adopted in 33+ countries

• 800+ clients served

• Offices: Mumbai HQ and global presence

• Trusted by Durian Industries, Yummytails

Navsoft is a global technology solutions provider renowned for delivering end-to-end services in Big Data, analytics, ERP, CRM, and custom software development for over 25 years.

The company’s offerings span GenAI model fine-tuning, conversational AI and AI predictive analytics, custom data engineering, computer vision, and AI consulting, enabling businesses to automate decision-making and personalize customer engagement. Its proprietary NavAI platform democratizes business intelligence, making insights accessible on the go with a user-friendly mobile interface. 

14. Indicium

Key Numbers

• 8+ years of experience

• 510+ certified experts

• 600+ successful engagements

• Offices in New York, São Paulo, and Florianópolis

• Trusted by Stellar, BV, Banco do Brasil, Fundação Itaú, Instituto Unibanco, Natura

Indicium leverages collective intelligence and a rigorous quality-first culture to deliver AI-driven data modernization, platform optimization, and scalable AI products. Their IndiMesh AI framework accelerates delivery speed by 4X and reduces costs substantially.

Indicium partners with global enterprises aiming to modernize retail, consumer packaged goods, and other sectors through AI-powered customer and operational intelligence.

Their expertise spans data platform optimization, migration, governance, and AI-enabled product development tailored for merchandising, marketing, and supply chains. 

15. DataArt

Key Numbers

• 6,000+ experts in 20+ countries

• 14+ years in retail

• 700+ successful retail projects

• Offices in New York, London, Munich, and Dubai

• Trusted by Priceline, Ocado Technology, Flutter Entertainment

DataArt delivers data-driven, cloud-native, and AI-enabled solutions that help clients in retail and CPG enhance operational efficiency, modernize legacy systems, and drive innovation at scale.

A partner for end-to-end retail loyalty and CX technology, DataArt excels at building unified customer intelligence hubs, omnichannel engagement tools, AI-powered personalization engines, and next-generation retail analytics platforms.

The company is recognized by industry leaders and strategic partners (Microsoft, AWS, Google Cloud, Salesforce) for its proven execution and deep expertise, supporting leading global brands.

16. Icreon

Key Numbers

• 400+ experts across six global locations

• 25+ years of steady growth

• 97% client retention rate

• Trusted by Pepsi, Lincoln, Ferrari, Major League Baseball Association, Johnson Controls, and National Geographic

Icreon is a global digital velocity partner that delivers fast, scalable, and secure digital solutions by leveraging AI, data, and experience transformation.

The company specializes in building unified customer platforms, personalized commerce experiences, and data-driven decision tools that boost operational efficiency and customer satisfaction.

Its strong industry partnerships and client relationships underpin a trusted reputation for delivering meaningful transformation across diverse sectors.

17. Oxagile

Key Numbers

• 350+ professionals

• 20+ years of experience

• 400+ successful projects

• Offices in New York, Warsaw, Riga, Vilnius

• Trusted by Disney, Discovery Communications, MIT, Telecom Argentina, Vodafone

Oxagile delivers scalable, reliable software solutions with a strong focus on customer satisfaction and combines deep industry knowledge, rigorous quality processes, and innovative R&D initiatives to produce impactful technology solutions.

The company offers end-to-end services, including custom software engineering, IT consulting, DevOps, and advanced AI-driven products, ensuring consistent, predictable outcomes that drive business growth.

See how seamless integration of AI try-on technology helps retailers personalize shopping, reduce returns, and boost conversions. Read the complete guide How to Integrate AI Try-on Technology With Shopify or Magento.

17. First Line Software

Key Numbers

• 250 – 999 employees

• 20+ years of technology experience

• 1,000+ custom software projects delivered

• Offices in Cambridge, MA, and five other locations worldwide

• Trusted by Triptych, Intersystems

First Line Software is a technology company specializing in custom software development powered by GenAI, accelerating development while maintaining high quality.

First Line combines decades of experience with cutting-edge AI tools, both adopted and proprietary, to help clients achieve faster time-to-market and better results. Their Managed AI Services deliver business-aligned, scalable, and secure agentic AI applications and RAG solutions with continuous optimization.

The company’s expertise covers AI strategy, development, deployment, and ongoing AI performance monitoring.

18. Notch

Key Numbers

• 170+ experts

• 300+ delivered projects

• Clients in 50+ countries

• Offices in Zagreb and another location

• Trusted by Delivery Hero, T-Mobile, Microblink, A1

Notch is a software development and AI services company that delivers custom digital products tailored to complex business needs across finance, telecommunications, e-commerce, pharmaceuticals, and IT industries.

Notch helps enterprises modernize systems, streamline operations, and launch innovative digital solutions on time and within budget. Their team integrates seamlessly with clients, offering transparent communication and a collaborative partnership experience.

Notch is recognized for its commitment to quality, agility, and innovation, winning multiple regional and global awards for software excellence. Their broad domain knowledge and proactive approach make them a trusted partner for businesses aiming to stay competitive in a fast-evolving digital landscape.

19. VT Netzwelt

Key Numbers

• 150+ full-time experts

• 700+ delivered projects

• 11+ years of experience

• 4+ worldwide offices

• Trusted by GfK, Offerista Group, YouGov, Audible, MeineSpielzeugkiste, EcoHome, Petmate

VT Netzwelt is a globally recognized provider of high-quality web, mobile, and e-commerce applications that deliver innovative solutions for complex challenges, enabling digital transformation for stock-listed companies, leading MNCs, and early-stage startups.

VT Netzwelt specializes as a loyalty app developer for retail brands, designing and building tailored solutions that foster customer engagement and retention. Their certified team applies industry-leading agile methodologies and engineering practices across various industries.

20. Sparq

Key Numbers

• 500+ experts

• 5,000+ products built

• 15+ years of experience

• Clients in 120+ cities across eight countries

• Headquarters in Atlanta, GA

• Trusted by Cars.com, Rover, Lexipol, leading global financial and manufacturing brands

Sparq is a digital and product engineering partner that helps organizations solve the most complex business and technology challenges, accelerates enterprise digital transformation, and delivers solutions that drive real-world outcomes. 

Sparq’s focus on problem-first thinking, flawless execution, and measurable results has empowered brands in manufacturing, finance, retail, SaaS, transportation, and beyond to scale operations, unlock new revenue, and lead in the age of AI. 

21. Fingent

Key Numbers

• 20+ years in business

• 700+ successful projects delivered

• ISO 27001:2013 certified

• Awarded by IAOP, Inc. 5000, APAC Insider, Great Place to Work

• Trusted by Mastercard, Sony, PwC, NEC, JK Fenner, AGP, Apollo Tyres, Be Strong, CBN, UNHCR, MHS, SATA​

Fingent helps businesses modernize operations, build new digital products, and unlock future growth. Their diverse team of consultants, engineers, and data scientists delivers measurable business outcomes through advanced AI/ML, ERP, automation, and secure cloud app solutions.

The company focuses on building future-ready, compliant, and scalable digital ecosystems, serving hundreds of enterprise and startup clients worldwide. 

22. Brain Station 23

Key Numbers

• 850+ experts globally

• 2500+ projects delivered

• 19+ years in business

• Offices in the USA, Germany, the UAE, Malaysia, Bangladesh, and Japan

• ISO 27001, ISO 9001, CMMI Level 3 certified

• Trusted by PayPal, Nissan, British Telecom, Unilever, City Bank, HSBC, Metlife.

Brain Station 23 is a global software development leader and CX transformation partner for the retail industry. With deep expertise in digital transformation, e-commerce platforms, AI/ML, cloud, and ERP, Brain Station 23 empowers retail brands to elevate customer experience, streamline journeys, and drive growth with innovative, holistic strategies.

Their proven delivery and award-winning team underpin their status as a trusted partner for brands seeking outstanding engagement and measurable results in today’s competitive market.

23. Dualboot Partners

Key Numbers

• 400+ team members

• 200+ clients served

• 25+ industry awards

• 8 years in the IT market

• Offices in Charlotte, NC, and global hubs

• Trusted by Continental, Electrolux, Carolina CAT, flyExclusive, PetScreening

Dualboot Partners is a business-focused software development company that partners with leading entrepreneurs and enterprises to build solutions that drive real business value. With a flexible, on-demand engagement model ranging from product design and strategy to AI engineering and DevOps services, Dualboot is a technology and growth partner for startups and Fortune 500s.

The company is recognized for its consultative, outcome-driven approach, rapidly scaling teams, and proven record of supporting digital transformation and product innovation. 

24. EB Pearls

Key Numbers

• 400+ team members

• 20+ years in business

• 72+ international awards

• 4 offices: Sydney, Kathmandu, Melbourne, Brisbane

• Trusted by All Pumps, Coposit, NSW Education, Rural Press

EB Pearls is known for transforming ambitious ideas into high-performing, user-centric web, mobile, and e-commerce applications. With end-to-end teams covering strategy, design, development, and continuous optimization, EB Pearls partners closely with every client to ensure clarity, quality, and reliable delivery.

Their agile, in-house approach and top-tier talent have earned international recognition and a trusted reputation for delivering digital solutions built for long-term growth and real user impact.

25. PowerGate Software

Key Numbers

• 250+ in-house tech specialists

• 200+ projects delivered

• 180+ global clients

• 12+ years in business 

• Offices in Vietnam (HQ), USA, UK, Canada, Australia

• ISO 9001 & ISO 27001 certified

• Trusted by Beam Mobility, EdgeGuides, Pinnacle, JYNK, Homeet

PowerGate Software is providing full-cycle software development and digital transformation services. Their expertise spans project-based development, dedicated teams, and complex system integrations, always focusing on quality, modern technology, and measurable outcomes.

Winning multiple Clutch awards and industry recognition, PowerGate Software is regularly chosen by leading B2B brands for its proven process, transparent communication, and ability to take projects from ambitious concept to market-ready success.

Discover how AI-powered virtual fitting, a key part of fashion and apparel software development, transforms online shopping by enhancing personalization and minimizing return rates: How to Build an AI Try-on Feature for E-Commerce to Reduce Returns. 

5 reasons to choose Computools as your software development partner

1. Comprehensive eCommerce development services: Computools helps retailers and brands launch, optimize, and scale digital shopping channels using the latest IoT, machine learning, and cloud technologies, ensuring reliability and seamless integration.

2. Proven impact with IoT-powered innovation: In partnership with E-Feller, Computools engineered a digital platform that tracks food expiry dates in real-time, reducing food wastage by 75% and advancing sustainable supply chain management.

3. The company’s collaboration with a prominent global apparel platform significantly enhanced its garment assortment planning, expedited product launches, and improved teamwork among design, merchandising, and supply chain departments.

4. Cutting-edge AR and geolocation solutions: the company developed SmartCity, an augmented reality social networking app, which enriches tourist experiences by connecting them with nearby events, attractions, and businesses through interactive features.

5. Computools stands out for its deep technical expertise, transparent communication, agile processes, and ability to integrate quickly with client teams, from the initial idea to prototyping, rollout, and support.

For more information or to explore how we can bring your vision to life, please contact us at info@computools.com.